Health Coach and Patient Education Creator

Job Description

Description:

GENERAL DESCRIPTION:

Primarily Remote-16 hours per week

This role focuses on improving patient outcomes through virtual coaching, personalized health education, and the creation of culturally and linguistically appropriate educational materials. This position will play a vital role in empowering patients to take an active role in their health and well-being, particularly in underserved communities.

DUTIES AND RESPONSIBILITIES:

Telehealth Coaching

- Conduct one-on-one or group telehealth coaching sessions to provide guidance on nutrition, fitness, chronic disease management, mental health, and lifestyle changes.

- Develop and implement individualized health and wellness plans tailored to patients’ needs and goals.

- Serve as a supportive and motivational resource to help patients navigate their healthcare journey.

- Utilize evidence-based practices to educate patients on managing conditions such as diabetes, hypertension, and obesity.

- Partner with primary care providers and care teams to ensure care plans align with clinical objectives.

Patient Education Creation

- Create engaging, accessible, and culturally relevant educational materials for a variety of health topics, including chronic disease prevention, mental health, nutrition, and preventive care.

- Design resources in multiple formats, such as brochures, videos, infographics, for social media posts, tailored to patients’ literacy levels and technological access.

- Collaborate with clinical staff to ensure accuracy and compliance with medical guidelines and health literacy standards.

- Stay informed about emerging health trends and develop proactive educational campaigns to address community needs.

Program Development and Evaluation

- Assist in the development and implementation of health promotion programs targeting specific patient populations.

- Collect, track, and analyze patient engagement data to assess the impact of educational initiatives and coaching sessions.

- Identify barriers to care and recommend strategies to improve patient access and outcomes.

- Educate Chronic Care Management staff so they have aligning knowledge and can serve as a health coach.

Responsible to:

- Directly supervised by the Chronic Care Manager Coordinator

Workers Supervised:

- None

Interrelationships:

- The employee will interact with patients, providers, support staff, administration, Chronic Care Management staff, staff in quality, and EHR Clinical Specialist.

This job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements:

REQUIREMENTS:

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

In addition, this position requires:

Education:

- Bachelor’s degree in health education, public health, nutrition, nursing, or a related field

Licensure and Credentials:

- Certification in health coaching (e.g., CHES, NBHWC, or equivalent) preferred.

Work experience:

- Experience working in telehealth or digital health environments, particularly with underserved populations, is highly desirable.

Skills:

- Strong communication and motivational interviewing skills.

- Ability to create engaging, patient-centered educational materials.

- Proficiency with telehealth platforms and digital tools.

- Understanding of health disparities and cultural competence in care delivery.

- Analytical skills to measure the effectiveness of patient education and coaching programs.

Physical Abilities:

- Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, standard office equipment, and medical equipment.

- Required to talk and have a normal range of hearing and eyesight to be able to collect data and record where appropriate (i.e. computer and/or paper).

- Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment:

- Reliable internet access and private, HIPPA-compliant remote work environment.

- Remote, work-from-home position with structured daily schedule.

- Occasional travel to clinics, training, or community events may be required.

- Computer, phone, and secure access to EHR will be provided.

- Requirements for out-of-town and/or overnight travel are minimal.

Full-time

Fully remote