Support Analyst

Support Analyst

Job no: 514301

Work type: Full Time

Location: Los Angeles

Categories: Information Technology, Administration

Exciting Opportunity for a Support Analyst in USA!

Are you a problem-solver with a passion for technology and exceptional customer service skills? Join our dynamic team as a Full-Time Support Analyst in our Helpdesk Support department based in LA.

In this pivotal role, you will be the front line of support, providing top-notch assistance to our valued customers. Your primary responsibilities will include:

- Resolving a wide range of technical issues across various platforms and applications through remote troubleshooting and hands-on support.

- Accurately documenting and tracking customer inquiries, ensuring efficient resolution and follow-up.

- Collaborating with cross-functional teams to identify root causes and implement preventive measures.

- Continuously enhancing your technical knowledge to stay up-to-date with the latest trends and best practices.

- Delivering exceptional customer service by actively listening, communicating effectively, and managing expectations.

To excel in this role, you should possess:

- A strong technical background with experience in helpdesk support or a related field.

- Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.

- Exceptional communication and interpersonal skills, enabling you to interact effectively with customers and colleagues.

- A customer-centric approach, ensuring a positive and professional experience for all stakeholders.

- Adaptability and a willingness to learn and grow in a dynamic environment.

This is an outstanding opportunity to be part of a forward-thinking organization that values innovation, teamwork, and personal growth. We offer a competitive compensation package, opportunities for professional development, and a supportive work environment that fosters collaboration and success.

Advertised: 21 May 2025 Pacific Daylight Time

Applications close: 19 May 2026 Pacific Daylight Time

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