Flights Support Trainee

Flight Support Trainee

Product: EF Travel

Location: Panama City, Panama

A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.

EF Education First, the world leader in international education, is looking for a passionate, organized, and dedicated Flight Support trainee to join EF’s in-house travel agency. In this role, you will be a member of an energetic, multinational team and report to the Manager of the Flight Support Team for Travel.

Role Overview

As a Flight Support Trainee, you will provide administrative support to the Flight Support Coordinators to improve operational efficiency, review airline penalties, and implement cost-saving best practices. You will collaborate with teams in North America, Europe, and Asia, and with our airline partners. The role focuses on learning core processes, supporting data tasks, and progressively taking on operational responsibilities under guidance.

Key Tasks and Responsibilities

Support the team with quality control checks and basic data entry to help identify system issues.

Help research and gather documentation for debit memo inquiries, support Flight Support Coordinators with validation tasks.

Run basic data analyses to surface discrepancies and flag them to coordinators or managers.

Maintain accurate departmental records and contribute to monthly reporting workflows.

Participate in team audits and follow-up actions under supervision.

Skills and Requirements

Strong attention to detail and a desire to work with data and processes.

Strong organizational skills and the ability to manage multiple small tasks daily.

Fluent in English and effective communication skills both written and verbal.

No prior airline or travel industry experience required — willingness to learn is essential.

Must be Panamanian or hold a work permit to work in Panama.

Passion for working in an international environment and multicultural team.

Collaboration and Expectations

Work closely with Flight Support Coordinators to support dispute resolution and documentation.

Learn to navigate GDS systems and support research into airline pricing, fare rules, and restrictions.

Communicate findings clearly to coordinators and suggest improvement ideas when appropriate.

Be adaptable to changing tasks and seasonal volume fluctuations; approach learning with initiative and a positive attitude.

What we offer

Join an amazing team of passionate individuals from across the globe.

Hybrid Model – Up to one day working from home per week.

11 paid vacation days for your six months traineeship.

Worldclass office facilities that includes Parking, in-house gym, coffee stations, and collaboration spaces.

Seasonal and monthly office events including Holiday parties, Summer Party, & Mix and Mingle

Discounts at local venues and businesses.

The opportunity to expand your international network through our professional development opportunities with colleagues from around the world.

About EF

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, Sydney and more. Learn more at