Flights Support Coordinator

Flight Support Coordinator

Product: EF Travel

Location: Panama City, Panama

A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.

EF Education First, the world leader in international education, is looking for a passionate, organized, and dedicated Flight Support Coordinator to join EF’s in-house travel agency. In this role, you will be a member of an energetic, multinational team and report to the Manager of the Flight Support Team for Travel.

Role Overview

As a Flight Support Coordinator, you will be part of a team responsible for aiding of Flight Coordinators and Airline Partnership Managers that are responsible for securing flights for all EF Tours’ customers. In your role you will collaborate closely with these teams that are situated in North America, Europe, and Asia as well as with the airlines we work with throughout the industry.

Key Tasks and Responsibilities

Identify internal and external system issues through quality control checks, manage departmental data, and reconcile monthly airline reports while reporting findings to stakeholders.

Assisting Airline Account Managers with debit memo research and validation of airline-generated memos while collaborating with internal EF Travel teams to resolve disputes.

Analyze data to identify issues and recommend solutions to enhance workflows and optimize operational efficiency.

Skills and Requirements

Demonstrates attention to detail in managing large data and conducting quality control.

Strong organizational skills to manage multiple daily tasks.

Fluent in English and effective communication skills both written and verbal.

Experience in the airline, travel, or tourism industry is preferred.

Must be Panamanian or hold a work permit to work in Panama.

Passion for working in an international environment and willingness to occasionally travel.

Collaboration and Expectations

Ability to assist in resolving disputes and issues related to debit memos (penalties) in collaboration with internal teams.

Confidently navigate through GDS systems to research airline pricing, fare rules, and restrictions

Communicate findings and collaborate effectively with internal teams and external partners, while identifying opportunities to improve efficiencies and conducting audits.

Expected to adapt to changing tasks and priorities in response to fluctuating volume.

What we offer

Join an amazing team of passionate individuals from across the globe.

Hybrid Model – Up to one day working from home per week.

22 paid vacation days your first year, in addition to 12 paid holidays.

Comprehensive health insurance.

Worldclass office facilities that includes Parking, in-house gym, coffee stations, and collaboration spaces.

Seasonal and monthly office events including Holiday parties, Summer Party, & Mix and Mingle

EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more).

Discounts at local venues and businesses.

The opportunity to expand your international network through our professional development opportunities with colleagues from around the world.

About EF

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, Sydney and more. Learn more at