ADRC - Grounded Cafe Ambassador

Salary: $13.65 Hourly

Location : Green Bay WI, WI

Job Type: Part-time

Job Number: ADRC - 2025 - 07

Department: Aging and Disability Resource Center

Opening Date: 09/17/2025

Closing Date: 9/23/2025 11:59 PM Central

Job Summary

WHY YOU'LL LOVE WORKING HERE // Each day is an opportunity to help others and make a difference in your community. You'll be a part of a mission driven, team-based organization that is committed to:

Empowering growth through training, enrichment, and leadership opportunities

Working together to elevate each other

Fostering partnerships through meaningful interactions

Disrupting the status quo to envision and create our future

Being a catalyst for change

Cultivating joy and celebrating one another

YOUR IMPACT //Be a part of a team that strives to change the way people see people!

Provides front door customer service for the Grounded Café or mobile cafe.

Promote the mission, menu, and retail products of the Grounded Café to customers.

Takes orders and complete transactions at the Grounded Café or mobile cafe kiosk using the Grounded Café Point of Sale applications.

YOUR EXPERIENCE //We hire great people from a wide variety of backgrounds, because we believe it makes our agency stronger.

Work schedule is Monday - Friday from 10am - 2:30pm

JOB SUMMARY

Provides front door customer service for the Grounded Café or mobile cafe. Assists with greeting customers, processing orders and assuring high quality service is delivered in a timely fashion to customers ordering at the Grounded Café or mobile cafe. Assist, if needed, with operation of the congregate dining site at the ADRC's Grounded Cafe, including assisting customers, serving meals, meeting food safety and program standards, and supporting volunteers and trainees.

Essential Duties

MAJOR RESPONSIBILITIES:

Greets customers acting as an ambassador for the Grounded Café or mobile cafe. Resolve customer concerns and receive compliments assuring staff of the Café or mobile café are communicated to about customer comments.

Takes orders and completes transactions at the Grounded Café or mobile cafe kiosk using the Grounded Café Point of Sale applications.

Promote the mission, menu, and retail products of the Grounded Café to customers.

Assures the Grounded Café or mobile café environment, including tables, surfaces, and food products are clean, well presented, and representative of the high-quality business it is. Ensure food safety and sanitation standards are met according to Health Department standards and Nutrition Program guidelines.

Assist in the preparation of food and beverages and restock preparation areas during business hours. Assist in serving noon meal to Dining Site Customers during dining hours.

Greet and register diners as well as explain the Dining Site and Nutrition Program.

Support and mentor dining site volunteers and trainees.

Assist Café Leads with program documentation, temperatures, congregate registrations, etc. as needed.

Handle Grounded Cafe and dining site donations according to Federal and ADRC policies.

Assists with inventory tracking as needed.

Provide back-up for other Nutrition Program activities and ADRC services, as needed.

Participate as a team player to further Agency goals.

Other duties as assigned by Café Leaders and Nutrition Program Manager.

Has a "Duty to Report" during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.

Minimum Qualifications Required

MINIMUM QUALIFICATIONS PREFERRED:

Education and Experience:

High school diploma or equivalent

Licenses and Certifications:

CPR/AED Certification and Serving Safe Food Certification. Will help obtain within the first year of hire.

Knowledge, Skills & Abilities

Knowledge, Skills and Abilities:

Knowledge of safe food handling practices.

Knowledge of cash transactions in an electronic point of sale

Knowledge of older and disabled adults' needs.

Knowledge of state, federal and local regulations regarding dining sites.

Ability to understand and practice the confidential nature of the position.

Ability to work well with co-workers and volunteers.

Ability to work well with all people including managing customer complaints

Ability to communicate effectively, both orally and in writing.

Ability to make decisions in accordance with recognized policies and procedures.

Ability to work with minimal supervision.

Ability to relate to clients, with respect and address difficult situations in a tactful manner.

Ability to lift up to 25 pounds.

PHYSICAL DEMANDS:

Lifting 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 15 pounds.

Extended periods of standing; intermittent sitting and walking.

Using hand(s) for single grasping, fine manipulation, pushing and pulling, and operating controls.

Occasional bending, twisting, squatting, climbing, reaching and grappling.

Communicating orally in a clear manner.

Distinguishing sounds at various frequencies and volumes.

Distinguishing people, objects or injuries at varied distances under a variety of light conditions.

Brown County is an E-Verify employer. Click the links below for more information.

Competitive Pay!

Paid-time-off (PTO)

Paid Holidays, Vacation, Casual and Personal days

Pro-rated personal days and holiday pay available after 30 days of employment

Pro-rated Vacation & Casual days available after 6 months of employment

After 1st year of employment, you will have 3 weeks of PTO plus 9 paid holidays.

PTO Accrual Schedule:

Holiday - The ADRC observes the following holidays: New Year's Eve Thanksgiving Day

New Year's Day Day after Thanksgiving

Memorial Day Christmas Eve

Independence Day Christmas Day

Labor Day

Casual - 5 Casual Days at the beginning of each year

Personal - 3 Personal days at the beginning of each year

Vacation - based on tenure, at the beginning of each year Zero (0) days vacation earned during the first six months of service (initial employment period)

Pro-rated up to Five (5) days vacation during the second six months employment

Ten (10) days vacation earned during the 2nd year of service

Eleven (11) days vacation earned during the 3rd year of service

Twelve (12) days vacation earned during the 4th year of service

Thirteen (13) days vacation earned during the 5th year of service

Fifteen (15) days vacation earned during the 6th year of service

Eighteen (18) days vacation earned during the 10th year of service

Twenty (20) days vacation earned during the 11th year of service

Twenty-Five (25) days vacation earned during the 17th year of service

Retirement Benefit

ADRC contributes 8% of compensation into a 403(b)-thrift plan retirement program administered by Mutual of America after 1 year and 1000 hours worked, with a generous vesting schedule.

Employees who work at or above 20 hours per week are eligible to contribute toward their own retirement plan thru payroll deduction. Employee contributions can be made as pre-tax "Tax Deferred Annuity" and/or after-tax "Roth IRA" also administered by Mutual of America.

Insurance Options

Health/Dental/Vision/Critical Illness & Accident/Life Insurance

Available after the 1st day of the month following 30 days of hire

Employer sponsored Short-Term and Long-Term Disability Insurance

Available after 6 full months employment.

Flexible spending accounts: health and dependent care

Supportive Work Culture

Flexible work environment

Ongoing education & training

Employee Assistance Program provides mental wellness counseling at no cost

ADRC is a qualifying employer for the Federal Public Service Loan Forgiveness Program

01

Have you ever applied for or been employed by the Aging and Disability Resource Center of Brown County?

Yes, I have applied in the past.

Yes, I have been employed by the ADRC of Brown County in the past.

No

02

Do you have any relatives currently employed at the Aging and Disability Resource Center of Brown County? If so, please list their name:

03

Can you communicate fluently in any other language or form, i.e.: Spanish, American Sign Language? If so, what form?

04

Why would you like to work with us a the Aging and Disability Resource Center (ADRC)?

Required Question