Field Performance Manager

About the Role OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence.

In this role, you'll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements.

You'll be the cornerstone of franchise support - building relationships, solving problems, and helping our partners thrive.

What You'll Do * Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution.

* Conduct training and development programs to help franchisees meet and exceed operational and quality standards.

* Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed.

* Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence.

What We're Looking For * Bachelor's degree in business, management, or related field; or equivalent combination of education and experience.

* 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model). * Proven ability to build and maintain strong relationships with a diverse range of stakeholders.

* Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities.

* A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness.

* Willingness to travel 60-75% within the assigned market.

Why Join Us?

* Earn recognition and rewards for performance, including bonuses, commissions, and President's Club eligibility.

* Contribute to projects and initiatives that directly shape our company's success.

* Collaborate with diverse teams and stakeholders across the organization.

* Enjoy competitive pay, full benefits, mileage reimbursement, and career growth in a forward-thinking, inclusive environment.