CSR

CSR I

About us:

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Job Summary:

We are looking for full-time individuals to work in our Customer Service department in our fast-paced environment. CSR's are responsible for duties including: interacting with customers via phone or email to provide overall customer satisfaction, completing and reviewing data entry for accuracy, promptly respond to customer inquiries regarding available delivery services and account information, assisting in relabeling inventory, maintaining customer records by updating account information and strong time management skills to meet the team's and individual's deadlines.

Key Responsibilities:

Interact with customers via phone or email to provide overall customer satisfaction.

Process customer orders, accurately and timely

Promptly respond to customer inquiries regarding available delivery services and account information

Obtain and evaluate all relevant information to handle delivery service inquiries

Provide scheduling, service and delivery information to customer in timely manner

Strong time management skills to meet team and individual deadlines

Communicate and coordinate customer order requirements effectively

Flexibility to adjust and adapt to meet customer needs as well as internal requirements

Maintain customer records by updating account information

Process customer orders/changes/returns according to established department policies and procedures

Provide timely feedback to the company regarding service failures or customer concerns

Partner with the relevant customer service teams to meet and exceed customer's service expectation

Requirements:

High school diploma or equivalent required

Minimum of 1-2 years of previous customer service experience desired

Must be able to work in a team environment

Professional and courteous communication skills: Verbal and Written Skills

Knowledge of MS Office

Strong attention to detail to ensure accuracy of orders and overall customer satisfaction

Self-motivated, excellent organizational skills and have realistic multi-tasking abilities

Follow instructions and receive and provide professional feedback

Exercise good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed

Job Type: Full-time

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.