Bakery Cake Designer

Additional Considerations (if any): Daytime Shifts * At Hy-Vee our people are our strength.

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description: Job Title: Bakery Cake Designer Department: Bakery FLSA: Non-Exempt General Function Responsible for decorating bakery items.

You will assist customers with their bakery orders by the telephone and in person at the store.

Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: None Primary Duties and Responsibilities * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

* Takes customer orders at Bakery counter.

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Checks orders for the day and sets up a timeline and production schedule.

* Decorates bakery items in a timely manner.

* Keeps current on new designs and trends.

* Ensures department standards are met.

* Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.

* Orders supplies for decorating area and checks off the order.

* Delivers product and sets up wedding cakes on site (outside the store). * Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.

* Checks product dates, pulls cases for work and lists items to fill or replace.

* Develops bakery orders for bakers on a daily basis.

(Orders cakes, sizes, etc.) * Tracks daily retail production.

Identifies, with co-workers, tasks to be completed.

* Operates as a lead worker with part-time or other employees.

(Instructs and reviews work). * Participates in employee cross training.

* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities * Wraps all product as necessary.

* Assists in other areas of the store as needed.

* Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

* Ability to do arithmetic calculations involving fractions, decimals, and percentages * Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements * Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

* Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.

* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions The duties for this position are normally conducted in a store environment.

There is significant pressure to meet deadlines and handle multiple priorities.

There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.

Equipment Used to Perform Job Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

Contacts Has daily contact with the general public taking orders.

Has weekly contact with suppliers/vendors.