Specialist - TRIO & Special Projects

Compensation Type: Hourly

Compensation: $18.50

Job Summary

The Specialist - TRIO & Special Projects provides customer service to all TRIO program participants and those who enter the TRIO space. This position assists stakeholders in-person, by phone, via email, and through virtual appointments. The Specialist communicates with leadership of all TRIO programs and other student services areas to facilitate the consistent delivery of information and services, and refers students to other departments and resources as appropriate. This role works on special projects within the TRIO department.

TRIO Services & Student Support

Provides support for the TRIO & Special Projects area. Assumes general responsibility for the operation of the assigned function, subject to management oversight and supervision. Regularly interacts with students and occasionally with parents and school partners in person, by phone, via email, and by mail.

Gathers information from students to understand and evaluate individual circumstances and make appropriate referrals. Interprets relevant policies, procedures, and guidelines to determine the best course of action.

Provides information and resources to students for all TRIO programs. Assists TRIO Director and TRIO Program Managers in planning and preparing for special events and various initiatives to support TRIO student focus. Assists with workshops and explains TRIO programs, providing ongoing support for students ' needs.

Customer Service

Services customers using expertise and experience in the specialized function. Resolves customer complaints and problems. Interprets and responds to student inquiries regarding all TRIO programs in-person, by phone, via email, and through virtual meetings.

Facilitates engaging presentations and general support to new students and their families. Provides guidance on department and campus processes.

Clerical

Performs various administrative, clerical, and recordkeeping functions in support of TRIO programs. Handles general administrative tasks such as scanning documents, distributing and processing mail, updating, and ordering TRIO program publications/forms, and ordering various office supplies.

Ensures confidentiality of student records and other information. Maintains the TRIO database and supports the collection of documents for reports.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

High School Diploma or GED

Three (3) years of clerical experience

Preferred Qualifications

Customer service, organizational skills, and experience with databases are preferred

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

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