Customer Service Manager

What You Will Do at ODM: Office: Operations Bureau: Business Operational Support Classification: Customer Service Manager (PN 20099618) Job Overview: As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include: * Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system * Managing unit projects for completion and accuracy and report to bureau leadership * Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team * Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures * Coordinating development and implementation of procedures for special eligibility determination completion 12 mos.

trg.

or 12 mos.

exp.

in departmental operations & programs, policies & procedures for assigned agency; 12 mos.

trg.

or 12 mos.

exp.

in federal & state laws regarding operation of assigned agency; 1 course or 3 mos.

exp.

in public relations; 1 course or 3 mos.

exp.

in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos.

exp.

in public speaking, speech or communication; 6 mos.

trg.

or 6 mos.

exp.

in supervisory principles/techniques.

* Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Customer Service