French Speaking Fraud Activity Agent

What You’ll Do

Investigate and verify suspicious activity using internal tools and workflows.

Collect, review, and validate customer documentation to assess fraud risks.

Resolve high-risk cases within set timelines, ensuring prompt and accurate decisions.

Monitor pending cases and follow up on missing documentation within the 14-day window.

Maintain accurate case records and ensure compliance with SLA requirements.

Communicate effectively and professionally in sensitive or escalated situations.

Apply knowledge of marketplace processes, fraud indicators, and root-cause analysis to prevent and mitigate risk.

Identify areas for improvement in fraud prevention workflows and share recommendations.

Uphold autonomy, professionalism, and sound judgment in managing fraud-related investigations.

What We’re Looking For

French (C1+) and advanced English proficiency.

At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.

Proven record of meeting or exceeding KPIs.

Clean disciplinary record and demonstrated professional integrity.

Excellent interpersonal skills: empathy, adaptability, and active listening.

Experience handling complex or escalated cases with professionalism.

Strong problem-solving skills and ability to use tools like knowledge bases, search engines, and AI efficiently.

Autonomy, accuracy, and keen attention to detail in daily work.

Solid understanding of OS-level systems (iOS, Android, Windows) and ability to explain them clearly.

Proficiency with operational tools (CRMs, shipment tracking systems).

Ability to perform under pressure, make well-reasoned decisions independently, and apply root-cause thinking.

Proactive attitude, reliability, and a professional work ethic.

What’s in it for You

Permanent contract, full-time (39 hours/week).

Working hours: Monday – Friday, 09:00 – 18:00.

Salary: 22,000 EUR gross/year + up to 2,400 EUR gross/year in performance bonus.

Office locations: Barcelona city center or Valencia.

Fully paid training on company policies, tools, and processes.

Career development program with access to specialized courses and growth opportunities.