Chief Executive Officer

Overview

Chief Executive Officer (CEO). Onsite, Calgary, Alberta. Full time, permanent. Published: September 19, 2025; Expiry: October 3, 2025.

Reporting to a volunteer Board of Directors, the CEO is a collaborative partner to the board on visioning and strategic planning and provides organizational leadership for Norfolk Housing Association (NHA). The CEO champions a strong culture and commitment to community.

About Us

Norfolk Housing Association (NHA) is a not-for-profit organization registered under the Societies Act of Alberta. We provide homes to a diverse population using a mixed-income model to create resilient neighbourhoods. We aim to provide affordable, appropriate, and safe housing free of judgement, and are exploring opportunities to expand our reach. Vision: to be the standard of community housing delivery. Mission: to create quality, vibrant, and financially sustainable communities.

Core values:

Dignity and Respect – housing is a human right; residents have a say in shaping their community.

Care and Pride – pride in caring for properties, people, and communities.

Vibrant Communities – inclusive, accessible, engaging communities.

Sustainability – long-term stability for residents and financial security in operations.

Excellence – high standards in operations and relationships.

Position Details

Title: Chief Executive Officer (CEO)

Hours of Work: Full time (40 hours per week)

Responsibilities

The CEO, reporting to the Board of Directors, leads the organization, develops strategy, and champions Norfolk’s culture and community commitment. With an operations team including 4 direct reports, the CEO is accountable for governance, administration, fiscal management, community relations, human resources, strategic priorities, partnerships, policy development, and facility management.

Primary responsibilities include:"Governance & Board Relations"

Collaborate with the Board to develop the Strategic Plan

Develop and report on the Growth Plan

Regularly communicate issues, opportunities, challenges, and risks to the Board

Engage Board members to advance priorities

Provide regular financial and operational reports

Work with the Board Chair to develop board agenda items

Support transparent and effective decision making"Leadership & Visioning"

Collaborate with the Board to develop vision and strategic priorities

Encourage team building through open communication

Represent the organization to enhance profile and engagement

Lead program development in alignment with the mission"Strategic Planning & Policy Management"

Act as professional advisor to the Board

Develop and implement strategic and growth plans

Develop policies and procedures aligned with mission and values

Draft policies for Board approval and implement procedures

Develop, execute, and report on growth plans for asset portfolio"Operational Planning & Facility Management"

Ensure long-term integrity of assets

Oversee administration and facility management

Lead operational planning and implementation

Facilitate research, planning, development, implementation, and evaluation of programs

Ensure programs meet Board policy guidelines and priorities"Human Resources Management"

Promote inclusive, diverse, compassionate, respectful culture

Determine staffing requirements and allocate resources

Maintain safe working environment aligned with regulations and vision

Hire, evaluate, coach, mentor, and if necessary dismiss staff

Develop and evaluate HR policies and procedures"Financial Planning & Risk Management"

Lead budgeting, forecasting, and reporting with Board and staff

Maintain sound bookkeeping and financial policies

Manage funds according to Board-approved budget

Assess risks and opportunities; identify external resourcing needs

Provide regular progress reports; coordinate with external auditors

Identify and oversee external engagements"Communications & Community Relations"

Promote awareness of affordable housing and the organization’s vision

Lead communications strategy execution

Present annual report at the member AGM

Identify and research funding opportunities

Cultivate relationships with residents, partners, business, media, and funders

Core Competencies

Strategic Leadership – articulate shared vision and lead toward it; understand organization as a whole

Effective Communications – build internal/external relationships; adapt communication style; listen actively

Operational Strategy and Alignment – create shared understanding of values/goals; design and execute strategy

People Management – build partnerships, foster collaboration, develop staff

Organizational Management – align leadership with needs; manage resources and risk; support a learning organization; generate revenue

Self-Direction – self-awareness; manage time; maintain work-life balance

Shared Leadership with the Board – collaborate with the Board; provide support; communicate strategically; develop leadership with the Board

Qualifications & Experience

The successful candidate will possess:

A related degree and certification with at least 10 years of relevant experience

Equivalent combinations of experience and education may be considered

5+ years in progressive management in real estate, property management, affordable housing, or non-profit

Solid financial knowledge with budgeting, reporting, monitoring, and policy

Balance of business acumen and social conscience regarding accessibility for those in need

Confident and inspirational public speaker with a network in non-profit/public sector

Policy development and strategic planning experience

Ability to foster positive culture and collaboration

Excellent verbal and written communications

Capacity to build relationships with diverse stakeholders

Experience reporting to or working with a governance Board

Working Conditions & Other Requirements

NHA is an equal opportunity employer and offers a living wage and respectful environment.

All employees must provide a clear Criminal Record Check due to nature of property management and work with vulnerable populations.

The CEO works in an office and may travel to properties, conferences, and meetings; some non-standard workplaces.

The role is a 40-hour week with additional evenings, weekends, and overtime to accommodate Board meetings and public events.

Compensation includes a competitive salary, employer-paid health and dental benefits, Health Spending Account after 3-month probation, vacation, four flex days, professional development budget, and RRSP matching up to 5% after one year.

We thank all applicants; only those selected for an interview will be contacted. #J-18808-Ljbffr