Patient Revenue Cycle Coordinator 2

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Job Title:

Patient Revenue Cycle Coordinator 2

Department:

Dentistry Endodontics

The Patient Revenue Cycle Coordinator 2 plays a critical role in ensuring seamless patient care by managing all aspects of the referral and scheduling process. This position serves as a key liaison between patients, referring providers, and clinical teams, ensuring timely and accurate coordination of services while delivering exceptional customer service.

Responsibilities Include:

Manages incoming and outgoing patient referrals

Tracks all incoming and outgoing referrals

Determines patient scheduling needs

Creates of patient account and documentation of incoming referrals (pre-registration/registration)

Schedules internal and external appointments

Effectively communicate with patients and referring offices

Answers incoming calls

Makes outgoing calls to referrals and return phone messages

Answers questions and provide referral information to patients in calls/in person pertaining to referrals.

Coordinates daily clinic activities

Greets patients

Checks in/out patients and schedules patient appointments

Accurate completion of pre-registration and registration

Enters patient demographics and insurance information accurately and in a timely fashion into electronic health record (EPIC)

Ensures patient insurance information is gathered including any changes to insurance to support clinical and financial needs, notifies doctors and/or assistants that patient has arrived using electronic health record system

Distributes parking passes to patients and logs parking pass number on master schedule

Provides excellent customer service to patients and customers

Serves as primary point of contact for patients, residents, faculty, and student clinics.

Additional Information:

Work Schedule:

Monday - Friday 7:30am – 4:30pm

Physical Requirements:

Sitting/standing at a computer the entire shift.

Experience and Education:

Required: High school diploma/GED.

Desired:

One to four years of front desk experience in a dental or medical office

Experience with using an electronic health record software, specifically IHIS/EPIC (Integrated Healthcare Information System)

Have strong computer skills using different software

Working knowledge of Microsoft Office applications, able to provide excellent customer service and

Able to carry out written and oral instructions, cooperate with co-workers, knowledge of customer service skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff.

Targeted Pay Range: $16.65 - $21.77 (based on experience)

Location:

Postle Hall (0024)

Position Type:

Regular

Scheduled Hours:

40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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