Help Desk Technician

Wildwood is an urban, coed, college-preparatory, K-12 school in West Los Angeles recognized for its innovative practices, progressive pedagogy, and commitment to diversity, equity, inclusion, and belonging (DEIB) programming. In operation for over 50 years, the school enrolls 740 students in three divisions on two campuses. Wildwood School's deep commitment to ongoing professional development feeds a renowned Outreach Center that has provided programming for public and independent school teachers, administrators, and trustees in 16 states and eight countries. Wildwood is a founding member of the Mastery Transcript Consortium.

POSITION DESCRIPTION:

Wildwood School seeks an organized and dedicated K-12, IT help desk technician. It is an exciting opportunity to offer personal knowledge, skills, and experience to a progressive learning community. The Help Desk Technician is responsible for supporting users with a range of skills and troubleshooting various systems, databases, hardware, and software. This position also offers the opportunity to collaborate with our network administrator and specialized contractors on network-related projects.

PRIMARY DUTIES AND RESPONSIBILITIES

Participate in the distribution, deployment, and management of end-user machines and their respective images, including Windows clients, Apple clients, iOS tablets, JAMF MDM, and Blackbaud

Interface with various systems to ensure user access and connectivity to associated web services, file servers and email accounts, printing, and access

Assist in maintaining and organizing department records and asset records

Support AV setup and support needs for key school events and board meetings

Coordinate and manage e-waste collection across both campuses

Provide tier 1- support for help desk services in a timely fashion

Collaborate with other members of the technology team to support the successful delivery of technology services throughout the school

Provide customers with outstanding customer service

General working knowledge of RingCentral VOIP system

Provide support for user issues with Blackbaud's OnCampus (school's LMS/SIS)

Maintain printer and toner supplies throughout both campuses

Handle department deliveries and shipments

Other duties as assigned by the Director of Technology

SECONDARY DUTIES AND RESPONSIBILITIES

Ensure workstations have a computer, monitor, keyboard, mouse, phone and any additional specialized equipment as needed

Monitor and program printers and copiers via web console

Order equipment and office supplies as requested

Meet with equipment technicians that come onsite; escort them throughout campus and see them out

Provide support as needed

QUALIFICATIONS

Minimum of 3 years relevant work experience in technology, preferably in an educational setting

Bachelor's degree in Computer Science / Engineering / IT Systems field preferred

Computer Science certifications are a plus

NECESSARY QUALITIES

A tech enthusiast who stays current on both new technologies and improvements to existing ones

Someone who values honesty and integrity.

A team player who will support the tech projects initiated by other colleagues

A dedicated employee who prefers an early work start time

Excellent knowledge of Windows, OSX and iOS client environments.

Effective communicator, organizer and consistent with maintaining documentation

Excellent attendance and punctuality

PHYSICAL DEMANDS

Must be able to travel between both upper and lower campuses

Must be able to lift 40-50 lbs comfortably

Must be able to operate a computer and other related hardware 90% of the workday.

To learn more about Wildwood School, visit our website at

Wildwood School is an equal-opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job.

Wildwood School policy prohibits unlawful discrimination based on race, color, creed, sex, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local law or ordinance or regulation. Wildwood School also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.