Director of Rooms

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers...we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Director of Rooms!

The Director of Rooms in a hotel oversees the entire rooms division, ensuring exceptional guest experiences and efficient operations. This role involves managing front desk operations, housekeeping, reservations, and guest services to uphold high standards of guest satisfaction. Responsibilities include supervising department heads, implementing revenue management strategies, optimizing operational processes, and maintaining quality standards in guest rooms and public areas. The Director of Rooms also manages budgets, forecasts financial performance, and implements cost-control measures while ensuring adherence to safety and security protocols. They handle guest feedback and complaints, collaborate with other departments, and provide regular reports to senior management to maintain the hotel's reputation and success.

BENEFITS:

Competitive Salary!

Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!

401k with employer MATCH!

Paid PTO!

Uniforms Provided for most positions!

Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

Guest experience management through oversight of front desk, reservations, housekeeping, and guest services

Operational supervision of department heads, including staffing and training

Revenue management strategies to maximize room revenue and optimize pricing

Quality assurance for cleanliness, maintenance, and functionality of guest rooms and public areas

Financial management including budgeting, forecasting, and cost control measures

Safety and security oversight to protect guests, employees, and hotel assets

Guest relations handling feedback, complaints, and requests for resolution

Collaboration with other departments to ensure seamless operations

Reporting to senior management on departmental performance and opportunities

Training and development of staff to maintain high service standards

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

In-depth knowledge of hotel operations and room division management.

Ability to develop and implement strategies to maximize room revenue.

Skills in optimizing processes to enhance efficiency and guest satisfaction.

Strong leadership and management skills to supervise and develop teams.

Excellent interpersonal and communication skills to handle guest interactions effectively.

Proficiency in budgeting, forecasting, and cost control.

Attention to detail in maintaining high standards of cleanliness and maintenance.

Ability to identify issues and implement solutions for smooth operations.

Knowledge of safety protocols to ensure guest and employee safety.

Familiarity with hotel management and reservation systems.

Ability to work effectively with other departments to enhance guest experiences.

PHYSICAL DEMANDS:

Ability to move around the hotel property, including standing, walking, and occasional stair climbing.

Occasional lifting and carrying of items like guest luggage or supplies.

Extended periods of sitting and using a computer for administrative tasks, reports, and communication.

Occasional travel within the property and off-site for meetings or inspections.

Being physically present in various hotel areas to monitor operations, interact with staff and guests, and maintain high standards.

QUALIFICATION STANDARDS:

Bachelor's degree in Hospitality Management, Business Administration, or related field.

5-7 years of hotel operations experience, with rooms division management or related roles.

Proficiency in hotel management software, revenue management, budgeting, and cost control.

Strong leadership, communication, and interpersonal skills.

Deep understanding of hotel operations, room inventory management, guest service standards, and industry trends.

Certification in hotel management or hospitality operations (e.g., CHA - Certified Hotel Administrator) preferred.

Fluency in multiple languages advantageous.

Ability to work flexible hours, including evenings, weekends, and holidays.

EEO Employer