Administration Officer

$78,189 - $80,434 + super + NFP salary packaging benefits

Salary dependent on qualifications and experience

Permanent Full Time Contract

Location: Garramilla (Darwin) NT 0800

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

At the Mission Australia head office in Darwin our Administration Officer provides high-quality administrative and secretarial support that requires sound judgment, initiative, confidentiality, and sensitivity. Working under limited supervision, this role involves managing a variety of tasks that contribute to the smooth and efficient operation of services while maintaining professionalism and discretion.

This is an on-site position where you will be the welcoming and supportive first point of contact for clients, visitors, and staff, both face-to-face and over the phone. You will play a key role in supporting Emergency Relief, which assists people experiencing financial hardship through material or financial aid such as food parcels, vouchers, and clothing. In addition to day-to-day administrative duties, you will help ensure services are delivered with respect, dignity, and a focus on supporting individuals and families towards self-reliance.

Your Key Responsibilities

Provide high-quality administrative and secretarial support, exercising sound judgment, initiative, confidentiality, and sensitivity.

Manage front office and reception duties, including responding to enquiries, assisting visitors, and coordinating appointments and meetings.

Support Emergency Relief services, including appointment bookings, liaising with Foodbank, and assisting with the distribution of material aid.

Undertake financial and administrative tasks such as processing invoices, petty cash, and maintaining accurate records in line with policy.

Coordinate meetings, events, and site activities, including agendas, minutes, room bookings, catering, and travel arrangements.

Maintain office systems, including filing, asset registers, calendars, and fleet and building maintenance scheduling.

Build and maintain positive relationships with internal and external stakeholders to support effective service delivery.

Requirements for Success

Minimum Certificate III in Business/Administration (or equivalent experience of 3+ years) with strong knowledge of administrative functions and community services.

Proven experience providing administrative and secretarial support in a busy and complex environment.

Strong interpersonal and communication skills, with the ability to adapt communication for diverse audiences, including vulnerable people.

Excellent computer skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to learn new systems quickly.

Demonstrated ability to organise and prioritise competing tasks, remaining calm under pressure while working independently or as part of a team.

Ability to maintain confidentiality, professional boundaries, and sensitivity when working with clients in heightened emotional states.

Knowledge of Aboriginal cultural systems and protocols, combined with strong local community awareness.

First Aid Certificate is desired but not essential.

Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference

Not-for-profit salary packaging, reducing your tax (details via AccessPay)

Free external, confidential counselling and access to chaplaincy support.

Volunteering opportunities

Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you

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