Office Coordinator

Job Title: Back Office / Sales Coordinator – Team Lead

Location: Alankaram Head Office, Pithampur (M.P.)

Department: Sales / Operations

Reports To: Senior Sales Manager / Sales Head

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.

Key Responsibilities

Sales Support & Coordination

• Manage end-to-end sales order processing, from enquiry to dispatch.

• Track status of orders in coordination with production, design, logistics, and sales teams.

• Coordinate with retail and B2B clients for queries, updates, documentation, and payments.

Team Leadership

• Lead, train, and manage a team of 3–6 back-office executives.

• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.

• Conduct regular team reviews and ensure adherence to SOPs.

Reporting & Systems

• Maintain sales reports, lead tracking sheets, and CRM entries.

• Provide weekly and monthly MIS to sales leadership.

• Assist in preparing product-wise or region-wise sales summaries.

Catalog, Pricing & Documentation

• Manage and update product catalogs, price lists, and client-specific records.

• Coordinate pricing proposals, quotations, and client communications.

Client Coordination

• Support in documentation and coordination for architects, interior designers, and channel partners.

• Act as a liaison between sales executives, clients, and production teams.

Required Skills & Qualifications

• Graduate/Postgraduate in Commerce, Business Administration, or related fields.

• 6+ years of experience in sales coordination, customer service, or back-office roles.

• Prior team management experience is a must.

• Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.

• Strong communication, follow-up, and problem-solving skills.

• Detail-oriented, disciplined, and able to manage multiple priorities.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of order processing.

• Team productivity and SLA compliance.

• Client satisfaction and response time.

• Accuracy of MIS and reporting.

• Internal coordination efficiency.

Work Conditions

• Full-time, on-site role at Pithampur HO.

• 6-day work week.

• Must be comfortable working in a manufacturing + admin environment.

Why Join Alankaram?

• Be part of a design-led premium brand that’s redefining furniture and interiors.

• Lead an energetic back-office team at the heart of operations.

• Growth opportunities into sales operations or client success management.