PC Technician

Salary: $0.00 Semi-Monthly

Location : Hampton, VA 23668

Job Type: Full-Time

Department: MIS Support Services

Opening Date: 09/18/2025

Description

The Center for Information Technology (CIT)/Academic Technology Mall (ATM) IT Specialist provides technical, administrative support for the enterprise-wide network at Hampton University and its various schools and departments. This role is responsible for supporting the ATM Help Desk's student. The PC Technician is responsible for assisting in daily help desk duties by providing excellent customer service to students, faculty, and staff. This position provides hands-on assistance to troubleshoot, repair, upgrade, and configure computer hardware, software, printer, and peripheral issues at the end-user site and at the Academic Technology Mall labs and classrooms. While the PC Technician will accomplish most tasks using current remote access tools, he/she will be required to walk or drive when remote access is not possible. The PC Technician will perform other duties as assigned. Preferred candidates will have a general knowledge of PC/MAC, Windows operating system, and network infrastructure protocols, and handson work related experience. As a member of the Help Desk Team, the successful candidate will provide backup support for other team members as necessary.

Examples of Duties

Support resetting authorized user's passwords and unlocking accounts

Maintaining order and safety of students within the lab

Answer help desk phones and respond to submitted help desk tickets

Providing professional customer service

Safeguarding all electronics, computers, and devices

Repair computer hardware

Install campus approved software

Install operating system updates and patches

Remove viruses and malware

Troubleshoot computer system and related issues

Install printers, scanners, audio devices, and other peripherals

Setup computer systems for special events

Performing other duties as assigned by management

Typical Qualifications

Preferred background and experiences:

o Associates degree in Information Technology or a relevant field of study

o Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software programs

o Microsoft server certifications and Wireless network certifications

o One year or more of current experience working a support department

o Working knowledge using a work order ticketing system as an agent

o Familiarity with cybersecurity best practices and principles

Highly desired background and skills:

o Skilled in use personal computers and printers

o Understanding of databases

o Formal training/education - BS Degree in a related field

o Current CompTIA A+, Linux+, Network+, or Security+ certification desired

o Current Microsoft MCP or MCSA desired

Supplemental Information

Must have a high school diploma and be able to pass a background check

Must possess excellent communication skills

Must be able to work well both independently and/or within a team environment

Experience working with customers

Applicant will be required to take a drug test, must possess a valid driver's license, and be willing to work different shifts and

additional days during special events or when otherwise needed

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.

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