District Manager - Eastern Ohio

AND QUALIFICATIONS-This position will be located in the North - Eastern Regional Ohio Area and will require travel

District Manager - Job Description

Position Summary

Reports To

Director of Operations / Executive Leadership Team

The District Manager provides oversight and leadership for multiple facilities within the Quality Moments Behavioral Health Services network. This role is responsible for ensuring quality care, compliance, staff performance, and operational efficiency. The District Manager acts as the liaison between corporate leadership and facility staff, supporting administrators, nursing teams, and case managers while maintaining organizational standards.

Key Responsibilities

Daily Site Visits

Visit assigned facilities daily.

Conduct morale-building check-ins with staff; optional: bring small treats (e.g., donuts, cookies).

Meet with the facility management team:

Administrator

Director of Nursing (DON) / Assistant DON (ADON)

Admissions staff (review new resident intake process)

Social Worker

Activities Department

Documentation & Reporting

Complete JotForm (Fast field) during each site visit, noting concerns, issues, and highlights.

Submit monthly reports (email and hand-deliver copies to the Administrator and DON).

Staff Oversight & Support

Monitor Quality Moments Case Managers for professionalism:

Business attire or scrubs/Quality Moment's shirts with closed-toe shoes.

ID badges always required.

Ensure case managers:

Engage effectively with residents.

Complete daily notes.

Maintain caseload productivity (80% standard for full-time staff).

Assist with:

Obtaining resident consents.

Ensuring activity logs are updated.

Coordinating additional training as needed.

Recruitment & Staffing

Partner with recruiters to schedule and conduct interviews.

Submit new/replacement staff JotForm promptly to keep positions filled.

Support staffing for new facilities and backfills.

Train and mentor new or temporary staff.

Forward training needs/requests to designated training leads (e.g., Jessica Bishop / Carly Nagel).

Incident & Staff Issue Management

Document staff incidents, concerns, or performance issues.

Send documentation to supervisor and HR for follow-up.

Collaborate with HR on disciplinary actions when necessary.

Requests & Approvals

Complete forms for staff, supply, or event requests.

Approve:

Timesheets and time-off requests.

Mileage reimbursements (as appropriate).

Balance "field days" (on-site) and "office days" (approved in advance).

Client Care Coordinator Oversight (if applicable)

Confirm weekly schedules are distributed and followed.

Monitor productivity and support client care coordinators within the region.

Provide guidance and mentorship to coordinators as needed.

Qualifications

Bachelor's degree in healthcare administration, Business, Behavioral Health, or related field (Master's preferred) or equivalent experience.

Minimum 3-5 years supervisory/management experience in healthcare, long-term care, or behavioral health settings.

Strong leadership, communication, and organizational skills.

Ability to manage multiple facilities, prioritize needs, and maintain compliance with regulatory standards.

Proficiency in Microsoft Office Suite, JotForm/Fast field, and basic HR/Payroll systems.