North American Supply Chain Manager/Director (NEW)

We are seeking a highly experienced and strategic North American Supply Chain Director / Manager to optimize On-Time In-Full (OTIF) customer delivery performance, proactively manage inventory, and improve cash flow, cost structure, and operational efficiency. This role directly manages the Planning and Scheduling function and serves as a key liaison with Sales, Customer Service, Purchasing, and Logistics teams to ensure both operational execution and long-term strategy alignment. The ideal candidate will balance service-level commitments with cost-conscious decision-making to deliver superior customer satisfaction and financial performance.

Details:

Location: Reidsville, NC (Local candidates only - no relocation offered)

Position Type: Full-Time

Salary: 120.000 - 140.000 USD

Schedule: Full time

Business trips: up to 35-45%

Key Responsibilities

OTIF (On-Time In-Full) Performance: Consistently achieve targeted OTIF metrics by identifying root causes for deviations and implementing corrective actions.

Establish and maintain OTIF tracking and reporting mechanisms to drive accountability and transparency.

Collaborate with Sales and Customer Service to align operational performance with customer commitments and lead times.

Ensure reliable delivery performance through effective planning and coordination.

Inventory Control & Optimization: Lead inventory management strategy and execution to balance service levels, cash flow, and inventory turnover.

Implement industry best practices in inventory planning, leveraging data-driven methods for safety stock, reorder points, and replenishment.

Utilize ERP systems and analytics tools (e.g., Power BI) to enhance forecasting accuracy, visibility, and responsiveness to demand variability.

Customer-Facing Supply Chain Liaison: Represent the supply chain function in strategic customer relationships, including account reviews and operational meetings.

Provide proactive communication and solutions regarding lead times, order fulfillment, and service expectations.

Build strong, collaborative partnerships with customer operations and supply chain teams.

Cost Monitoring & Performance: Track, analyze, and report supply chain-related cost metrics, focusing on purchasing and logistics.

Partner with Purchasing and Logistics to identify cost-saving opportunities, drive operational efficiencies, and strengthen accountability.

Team Leadership & Development: Manage and develop U.S. and Mexico-based Planning, Purchasing, and Logistics teams.

Define clear roles, responsibilities, and performance expectations.

Foster a collaborative, growth-oriented culture aligned with company strategy and operational excellence.

Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (Master's preferred).

10+ years of progressive supply chain management experience, preferably in manufacturing.

Strong analytical and problem-solving skills, with hands-on experience using ERP systems and Power BI.

Proven leadership track record in managing and developing high-performing teams.

Excellent communication, collaboration, and stakeholder management skills.

Willingness to travel up to 35-45% (including periodic visits to Mexico operations and customer sites).

Experience supporting Mexico-based operations is a significant plus.