Automotive Service Manager

Since 1912, the Bredemann family has focused on finding the strongest local talent in the automotive industry. We are still family owned and operated. Many of our employees have been with our company for 20+ years - join us to find out why!

We are looking for a Service Manager for our Ford franchise on the North Shore in Glenview on Waukegan Road. This position is open due to an upcoming retirement.

WE OFFER:

Full medical insurance- Blue Cross Blue Shield

401k with company match

Paid holidays

Paid vacation

Employee Discounts

Weekly payroll and direct deposit

RESPONSIBILITIES:

Manage our (air-conditioned) service department processes and personnel

Utilize and update Reynolds and Reynolds on a daily basis to manage and monitor shop scheduling, workflow and productivity.

Manage productivity of technicians to ensure billable hours and workflow are appropriate

Manage TSD Loaner Software on a daily basis to manage our fleet of service loaners.

Manage internal repair orders to turn used vehicles and retired loaners over to showroom quickly

Work with Service BDC and Marketing Team to maximize service sales opportunities, retention and attract new customers

Manage processing of warranty repair orders and claims

Manage lot attendants

Contact customers directly if a complaint is made in attempt to resolve

Interact with external vendors (ie Hunter, etc)

REQUIREMENTS:

MUST have strong computer skills. Must be able to use several software programs to manage the shop on a daily basis.

Previous experience as a Service Manager at a dealership

Ford experience strongly with preferred

Experience managing a union shop is preferred

Previous experience as a technician is a plus

Experience with warranty is preferred

Experience with Reynolds is preferred

Enthusiastic with high energy throughout the workday

Outgoing with a friendly personality

Excellent communication and organizational skills to deal with customers, employees and vendors

Experience implementing structured business processes

Strong track record of top CSI and online reputation ratings

Must be willing to submit to a background check

MUST have valid drivers license and clean driving record