Desk Flood Adjuster

This position is for our subsidiary:

Parker Loss Consultants, LLC

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About the Role:

We are seeking a detail-oriented and experienced Desk Flood Adjuster, you will be responsible for managing flood-related insurance claims from start to finish. Working primarily with residential flood claims, you'll review field documentation, assess damages, determine coverage, and issue fair settlements-all while ensuring compliance with policy guidelines. You'll work closely with policyholders, contractors, and field adjusters to provide timely and fair claims resolutions. You will handle both residential and possibly some small commercial flood claims under private flood programs.

Key Responsibilities:

Review, evaluate, and process flood claims in accordance with private flood company standards

Analyze field adjuster reports, photographs, and policy language to determine coverage and extent of damage

Communicate professionally with policyholders, agents, and contractors to gather information and explain claims decisions

Ensure timely, accurate documentation and compliance with regulatory and internal procedures

Make recommendations for claims payments or denials and draft settlement letters

Collaborate with internal departments and support efficient claim resolution

Maintain detailed records of all communications, decisions, and file activity

Requirements:

3+ years of experience handling flood claims (NFIP claims strongly preferred)

Active NFIP Authorization or ability to obtain one from 2024 to 2025 season

Strong knowledge of flood insurance policies, estimating practices, and adjusting standards

Proficiency in Xactimate, XactAnalysis, or other estimating tools and claims management systems

Strong analytical, organizational, and problem-solving skills

Excellent written and verbal communication

Ability to work independently in a fast-paced, deadline-driven environment

Preferred Qualifications:

Experience with Xactimate or similar estimating software

Previous work with IA firms, TPAs, or flood carriers

Knowledge of FEMA bulletins, manuals, and/or regulations

Prior experience in desk adjusting for major flood events