Public Safety Telecommunicator Trainee

Salary : $35,000.00 Annually

Location : Atlantic City, NJ

Job Type: Full Time

Job Number: 06629

Department: Police Department

Opening Date: 09/17/2025

Description

Under close supervision as a trainee and productive worker, receives

and responds to telephone or other electronic requests for emergencies

assistance including law enforcement, fire, medical, or other

emergency services and/or dispatches appropriate units to response

sites: does other related duties as required.

Examples of Duties

NOTE: The examples of work for this title are for illustrative

purposes only. A particular position using this title may not perform

all duties listed in this job specification. Conversely, all duties

performed on the job may not be listed.

As a trainee and productive worker:

Receives telephone or other electronic requests for emergencies

assistance.

Learns to obtain, verify, and record location of emergency, name of

caller, nature, severity, and current status of the emergency, and

obtains any other appropriate information needed to secure a full

assessment of the circumstances.

Learns to operate automatic number identification (ANI), automatic

location information (ALI), telecommunications devices for the deaf

(TTY/TDD), or other electronic devices to obtain and verify required

data.

May be required to access foreign language interpreter service for

non-English speaking callers.

Maintains a reassuring, calming manner with callers to obtain required

information.

Persuades emergency callers to stay on the line.

In response to medical emergencies is trained in the provision of

first aid or CPR instructions to stabilize the medical condition of

people until arrival of professional medical assistance.

In nonmedical emergencies may provide precautionary instructions and

advice to help ensure the personal safety of people and/or to

minimize loss of property pending arrival of fire, police, or other

assistance.

Refers nonemergency situations to other appropriate public or private

agencies.

May dispatch nonemergency personnel or equipment.

Relays information or instructions to field units via radio or mobile

data terminal.

Learns to utilize video display terminal or computer oriented or radio

equipment to receive, monitor, record, summarize, and/or transmit data

relating to the emergency.

Determines the appropriate type of agency(ices) to respond to the

specific emergencies or call for assistance.

Learning to utilize radio, telephone, and computerized or other

electronic equipment to dispatch specific law enforcement, fire, or

medical assistance units to the scene of an emergency based on

preestablished response plans, and seeks guidance from supervisory

personnel when circumstances warrant significant deviation from

preestablished response plans.

As instructed, coordinates the dispatching of units involving two or

more government jurisdictions.

May assist in maintaining and facilitating communication with

responding units by receiving and relaying information including

confidential information to authorized personnel.

Maintains a constant update on status of emergency units in the field

and on-call personnel.

May make entries, inquiries, cancellations, and modifications of

records in various systems and databases such as the National Crime

Information Center (NCIC) and State Crime Information Center (SCIC),

Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun

File, Stolen Article File, Wanted Person File, Stolen or Embezzled or

Counterfeited or Missing Securities File, Stolen Boat File, hazardous

material databases, and hospital status files.

Receives training in the answering of telephone, radio, and video

display inquiries of the NCIC and the SCIC for law enforcement

agencies of the state.

Maintains and updates NCIC, SCIC, and other records and files.

Learns to maintain the official station record and/or the daily log of

all incoming and outgoing communications.

Receives training in the activation of emergency alert systems such as

bells, sirens, beepers, and tone-activated devices.

Prepare reports and statistical data.

Will be required to learn to utilize various types of electronic

and/or manual recording and information systems used by the agency,

office, or related units.

REQUIREMENTS:

NOTE: Appointees to positions at Public Safety Answering Points

and at some Public Safety Dispatch Points must successfully complete

training and obtain certification by the Office of Emergency

Telecommunications Services (OETS) in the Department of Law and Public

Safety as required by NJAC 17:24- 2.2, during the trainee period.LICENSE:

Appointees will be required to possess a driver's license valid

in New Jersey only if the operation of a vehicle, rather than employee

Mobility is necessary to perform essential duties of the position.

Typical Qualifications

Knowledge of methods for operating communications systems after a

period of training.

Knowledge of procedures used for emergency medical treatment after a

period of training.

Knowledge of emergency medical, fire, police, and other emergencies

terminology after a period of training.

Knowledge of procedures for dispatching emergency and nonemergency

equipment and personnel after a period of training.

Ability to utilize information required for documenting emergencies

situations and calls.

Ability to utilize information concerning functions of operating units

or departments within the agency or jurisdiction.

Ability to utilize security procedures involved in dissemination of

information.

Ability to utilize established safety procedures and guidelines.

Ability to utilize procedures for investigating and resolving

complaints.

Ability to operate automatic location identification (ALI), automatic

number identification (ANI), and other communications equipment in a

complex communications program after a period of training.

Ability to learn the purpose and operation of various law enforcement

and other information systems and the Statewide 9-1-1 Enhanced

Emergency Telephone System.

Ability to answer voice and TTY/TTD (telecommunications devices for

the deaf) telephone calls received from the public after a period of

training.

Ability to operate a Computer Aided Dispatch (CAD) system after a

period of training.

Ability to provide clear instructions and guidance to callers in

emergency situations.

Ability to establish goals and set priorities.

Ability to relay instructions or questions accurately and clearly.

Ability to comprehend, interpret, and evaluate relevant information

from various types of source materials.

Ability to obtain and analyze facts to reach logical conclusions.

Ability to read and discern visual images on a variety of media.

Ability to apply existing call codes to emergency situations.

Ability to organize assigned communications work and develop

appropriate work methods in accord with established procedures.

Ability to obtain information from physically or emotionally

distressed individuals.

Ability to interact with people who are in differing situations.

Ability to work both independently and as part of a team.

Ability to take accurate, complete messages.

Ability to understand, remember, and carry out oral and written

instructions.

Ability to decode call locations using appropriate equipment after a

period of training.

Ability to recognize incorrectly transmitted messages, codes, or error

input after a period of training.

Ability to read road maps.

Ability to collect information from both English speaking and non-

English speaking individuals after a period of training.

Ability to prepare reports and statistical data and to keep accurate

records.

Ability to count and to add and subtract whole numbers.

Ability to speak clearly, concisely, and in a professional manner.

Ability to comprehend and apply basic law and regulations including

the laws, rules, regulations, standards, policies, and procedures of

the Federal Communications Commission and of the NJ State Office of

Emergency Telecommunications Services.

Ability to learn quickly from written and oral explanations and

demonstrations.

Ability to ensure that calls are sent accurately and promptly.

Ability to maintain confidentiality of information received.

Ability to utilize various types of electronic and/or manual recording

and information systems used by the agency, office, or related units.

Ability to read, write, speak, understand, and communicate in English

sufficiently to perform the duties of this position. American Sign

Language or Braille may also be considered as acceptable forms of

communication.

People with mental or physical disabilities are eligible as long as

they can perform the essential functions of the job after reasonable

accommodation is made to their known limitations. If the accommodation

cannot be made because it would cause the employer undue hardship,

such persons may not be eligible.

ADVANCEMENT

Appointees who successfully complete the 12-month training

period will be eligible for advancement under Civil Service Commission

procedure to the title of Public Safety Telecommunicator.

The inability of an employee in this title to attain a level of

performance warranting advancement and where applicable,

certification by OETS, will be cause for separation.

Supplemental Information

Automatic Disqualifiers:

The applicant has been convicted of an indictable offense or is currently under indictment.

The applicant has been convicted of an offense involving domestic violence.

The applicant has been convicted of two or more offenses of driving while intoxicated as defined under N.J.S.A. 39:4-50, or was convicted of driving while intoxicated as defined under N.J.S.A. 39:4-50 within the last five years.

The applicant is currently on probation or has been on probation at any time within the last 12 months.

The applicant pled guilty to or has been found guilty of any motor vehicle moving violation five or more times within the past two years.

The applicant has been dishonorably discharged from any branch of military service or law enforcement agency.

The applicant has been adjudicated by a court or found by an employer to have violated any person's civil rights.

The applicant has been convicted of an offense involving or related to their previous public office position or employment, as outlined in N.J.S.A. 2C:51-2(d).

The applicant, having been a citizen of the United States, has relinquished their citizenship.

The applicant is subject to a restraining order for harassing, stalking, threatening, or any domestic violence-related offenses.

The applicant has sold, manufactured, or distributed illegal controlled substances at any point in their life.

The applicant has engaged in the unauthorized usage of illegal drugs while employed in a position of public trust.

The City of Atlantic City offers a complete benefits package to

Generous Paid Time Off (Vacation, Holiday, Personal and Sick Time)

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plan

Pension

Life Insurance

Various Voluntary Benefits