Telecom Network Engineer

Responsibilities & Qualifications RESPONSIBILITIES * Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure * Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management * Work on VTC tasks/projects as designated by the Team Lead and/or PM * Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters * Develop required specifications for simple to moderately complex troubleshooting * Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins * Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices * Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs * Perform CODEC updates and other technical administrative duties as assigned * Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management * Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure * Create, update, and manage trouble tickets in the DLA Service Now ticketing system * Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network * Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software * Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives * Provide software and configuration updates as required by DOD IA directives * Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required * Create and update documentation, including CONOPS, SOPs, and troubleshooting guides * Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads REQUIRED QUALIFICATIONS * Experience: * Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required. * DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): * CCNA Security * CySA+ * GICSP * GSEC * Security+ * SSCP * Computing Environment Certifications: * 200-301 Cisco Certified Network Associate (CCNA) AND (one of the following within 6 months of start date): *