Security Shift Manager

Core Responsibilities:

Assist in the supervision of all security personnel, both uniform and plain clothes operations.

Assist in creation of department policies and procedures.

Assist in conducting internal investigations

Ensures their shift has appropriate staff levels, coaching and corrective action plans are followed.

Responsible for compliance with the New York State Security Guard Act in reference to hiring and mandatory training of all security personnel.

Maintain knowledge of the union contract as it pertains to the positions in the Security Department.

Maintain a safe work and customer environment.

Supervise, manage, and direct the selection, training, development, and appraisal of staff.

Have necessary skills to deal with guest complaints and help defuse difficult, and sometimes emotionally charged, situations, using active listening skills and maintain customer goodwill and respect.

Role model company guest service program.

Understand the goals and vision of the organization.

Other duties as assigned.

Qualifications/Requirements:

Have NYS Security guard license or equivalent

High school diploma or GED required, preferred minimum two years related experience or law enforcement experience.

Two years' supervisory experience.

Must have ability to obtain a New York State Key Lottery

Intermediate computer skills including word-processing, spreadsheets, routine database activity and e-mail.

Other

Weekends, holidays, and swing shifts may be required.

Able to lift and carry up to 50 pounds occasionally.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.