Sr. Coord, Customer Service

General Information Job ID ATR54933 Posting Job Title Sr.

Coord, Customer Service Locations IA Clinton Employment Type Full Time Date Posted 19-Sep-2025 Relocation Support No Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions.

We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly.

Package Sustainably.

Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

This position reports to: Customer Service Manager Account Manager position requires knowledge of company's products, processes, pricing structures, and delivery capabilities.

Under general supervision, receives and records orders from customers; may offer established discounts or other considerations based on quantity, delivery date, product substitutions, production account inventory, sales liaison, etc.

Requires communication, follow up, and execution of job orders in manufacturing.

Other duties as required.

Duties and Responsibilities * Receives and records customer orders * Responds to inquiries regarding pricing options, product availability and suitability for customer processes * Prepare quotes and estimates * Coordinates new business review projects and updates production daily on status * Checks inventories and orders materials from established vendors as necessary to complete customer order * Schedule and/or prioritize customer orders * Arranges delivery through established carriers * Records and research complaints and provides resolutions within established parameters * Refers more complex or sensitive complaints or problems to others for resolution * Assists in recovery of aged receivables * Coordinates use of other company resources to provide value added services to accounts * Develops strong client relationships over time that provide significant input to planning company product, price, and service strategies * Supports manager and other sales professionals in developing new market opportunities in the designated territory or market * Other departmental duties as assigned by manager Knowledge, Skills & Abilities Required * Ability to understand and apply department policies and procedures * Good oral and written communication skills to effectively interact in person or otherwise with management, other employees, and external or internal customers or service providers * Must have a very good knowledge of all MS Office applications * Must have the ability to learn machine capabilities and development of pricing, pricing strategies, and estimating * Must work well with numbers * Strong attention to detail is a must * Excellent problem-solving skills * Data entry Systems - AS-400 desired * Ability to thrive in a team environment Education/Experience Required * BA in Marketing or experience in related field * Minimum of 2-5 years' experience Working Conditions Regular day-shift position Overtime if needed Occasional travel Physical Requirements No special requirements; must have the visual ability to read; must be sufficiently mobile as to access and operate equipment required to perform essential duties as described Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.