Facilities Support Coordinator

Job Summary:

Our client is seeking a Facilities Support Coordinator to join their team! This position is located in Columbus, Ohio.

Duties:

Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of restaurant managers and our dedicated Internal Facilities Team

Ensure adherence to swift response times in alignment with our Service Level Agreement, proactively addressing and efficiently processing work orders from restaurants and both internal and external vendors

Assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency

Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues

Champion adherence to rigorous standards within the Facilities Team, ensuring punctuality and effective management of multiple service queues

Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress

Provide comprehensive training to operations teams, equipping them with the proficiency to navigate the Computerized Maintenance Management System (CMMS) proficiently and execute work orders with optimal efficiency

Strategically schedule and coordinate activities such as preventative maintenance, warranty service, and other essential services based on meticulous prioritization of issue severity and business impact Desired Skills/Experience:

1+ years customer service experience preferred

1+ years Microsoft Office experience preferred

1+ years of administrative experience preferred

Bachelor's degree in related field or equivalent experience

Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily

Proven capability to manage a high volume of work orders and phone interactions on a daily basis

Demonstrate excellent customer service skills

Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management

Possess the desire and ability to work collaboratively in a team environment

Ability to work independently and efficiently

Proficient with us of a PC, along with Microsoft Office Suite software

Sense of urgency when completing multiple tasks or competing priorities

Knowledge of restaurant operations preferred

Technical knowledge of restaurant equipment preferred

Have a desire for continuous learning and self-improvement

Minimum typing speed of 40 words per minute Benefits:

Medical, Dental, & Vision Insurance Plans

Employee-Owned Profit Sharing (ESOP)

401K offered The approximate pay range for this position is between $20.00 and $34.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.