Program Coordinator, Frances M. Franklin Academic Alliance

Program Coordinator, Frances M. Franklin Academic Alliance

Department: Frances M. Franklin Academic Alliance

Location: Metropolitan Campus

Reports To: Program Manager, Frances M. Franklin Academic Alliance

Recruitment Type: External/Internal

Requisition ID: req6320

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Coordinates the day-to-day operations of the Frances M. FranklinAcademic Alliance program. Collects necessary information to track the successof basic outcomes, processes and procedures to support the on-going analysisand improvement of program efforts. Works with management to communicate and implement the priorities of theprogram and College. Leverages a soundunderstanding of the program focus to collaboratively work with colleagues toachieve goals of the program, department, division and College. Contributes to the continued effectiveness ofthe team and department by developing and sustaining productive customer andemployee relationships. Provides administrativeassistance to supervisor as needed.

ESSENTIALFUNCTIONS

Positively responds to student requests in a timely manner with strong emphasis on outstanding customer service

Collaborates with Program Manager, FMF Academic Alliance to develop appropriate schedule of courses for program

Actively participates in the successful delivery of direct student support through mentoring students and reviewing scholarship applications

Maintains on-going communication with students and other stakeholders about the program and maintains program materials to promote program

Communicates regularly with departmental leadership to report important information, occurrences and issues within the program

Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects

Prepares and maintains confidential correspondence and documents and assists in processing documents related to students, employees, and program budget

Greets visitors, answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate

Develops strong working relationships with key departments and employees across the College and in the community

Establishes and maintains general office files and records

Manages preparation of reports, presentations and publications, including research, writing, copy-editing, and institutional program review

Maintains the program website, ensuring materials are up to date and information is organized and accessible

Coordinates annual Frances M. Franklin Scholarship Luncheon

Assists with other College-wide projects, initiatives and committees as assigned

Assists in the development and submitting of yearly departmental budgets

May select, train, supervise and evaluate part-time student assistants, interns and part-time assistants

Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

Associate degree in related field

Significant related experience may substitute for education

Minimum of three (3) years demonstrated full-time experience working with a student serving role

KNOWLEDGE,SKILLS and ABILITIES

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Possess excellent proofreading and editing skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to manage multiple projects simultaneously in a deadline-driven environment

Ability to work accurately with great attention to detail

Excellent customer service skills and proven ability to develop and sustain productive customer relationships

Ability to effectively respond to requests from multiple levels of the College in various departments

Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations

Demonstrated basic project management skills

Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to develop and maintain relationships with key contacts to enhance workflow and quality

Possess sensitivity to appropriately respond to the needs of the community

COMPETENCIES

CRITICALCOMPETENCIES

Service Focus

Communications

Quality of Work

VERYIMPORTANT COMPETENCIES

Collaboration

Adaptability

IMPORTANT COMPETENCIES

Time Utilization

Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION ANDEXPERIENCE/TRAINING

Bachelor's degree

Demonstrated experience with Banner System and other College-specific software

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)

The work is performed in a normal, professional office environment.

The work area is adequately lighted, heated and ventilated.

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Target Starting Salary Range: $43,000 to $48,000

The final offer for the successful candidateis targeted to fall within this range but will be based upon an assessment ofinternal equity, the unit's available budget, and the candidate'squalifications in relation to the minimum and/or preferred jobrequirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.