Robot Service Technician

Robot Service Technician Robot Services Location: Palo Alto, CA (on site) About 1X We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general purpose robots capable of performing any kind of work autonomously.

We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us.

That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life.

We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI.

If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey.

Role Overview As a Robot Service Technician at 1X, you will be part of the frontline service operations, helping to maintain, repair, and ensure the high performance of our humanoid robots.

You'll perform on site and workshop work, interact directly with customers, and help ensure our robots are operating safely, reliably, and with minimal down time.

Responsibilities * Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues both at customers' homes and in our workshop * Conduct regular maintenance on robots according to established protocols for longevity and reliability * Communicate with customers clearly about repair and maintenance procedures, conditions, and performance of their robots * Ensure tools and equipment are used safely, maintained, and prepared for service calls * Accurately document all service activities, repairs, maintenance, and parts used for future reference * Provide remote guidance or support to customers via phone or virtual sessions for basic repairs and troubleshooting * Coordinate with Parts Advisor to ensure necessary parts and tools are available for each service call * Collaborate with Service Engineers and other team members to address complex technical issues * Participate in ongoing training and development to stay current with new technologies and service methods