Guest Services Representative (Part-Time)

Organization

Located on the SMU campus in Dallas, Texas, the George W. Bush Presidential Center is a nonpartisan institution advancing the timeless values of freedom, opportunity, accountability, and compassion. The Bush Center comprises the George W. Bush Presidential Museum and the George W. Bush Institute, a solution-oriented policy organization focused on ensuring opportunity for all, strengthening democracy, and advancing free societies through policy solutions and public engagement. The Bush Center also houses the George W. Bush Presidential Library, operated by the National Archives and Records Administration, which provides access to official documents and artifacts from the George W. Bush Administration. Learn more about the Bush Center at bushcenter.org.

Essential Responsibilities

The Guest Services Representative will routinely engage in and support the customer service operation at the George W. Bush Presidential Museum. Requiring the highest levels of customer service, professionalism, and discretion, this position will serve as the first point of contact for guests visiting the Bush Museum. Specific responsibilities for this position include:

Greet visitors and provide general information in a friendly and inviting manner regarding membership programs, exhibits and/or operations in person, telephone and/or email.

Collect fees for admission to the museum, process credit card transactions, and print and distribute admissions tickets for regular admissions, guided tours, public programs and school groups.

Assist with growing the George W. Bush Presidential Museum's audience and membership program at the museum.

Efficiently and accurately open and close registers; prepare accurate till reports.

Assist with answering guest services email inquiries as needed.

Stock and distribute printed materials for guest use, including brochures, maps, and other promotional materials and merchandise.

Ability to work the Saturday (9:00 am - 5:00 pm) and Sunday (12:00 pm - 5:00 pm) shift.

Complete other tasks and duties as assigned.

Knowledge, Skills and Abilities

The qualified candidate will possess (a/an):

High school diploma or equivalent.

Excellent customer service, interpersonal, verbal and writing skills in dealing with visitors and staff of all levels. One year of customer service experience preferred.

Technical skills related to operating computers and related business machines and software.

Commitment to the mission and vision of the George W. Bush Presidential Center.

Additionally, the ideal candidate will:

Maintain a neat, professional appearance and a warm, engaging demeanor.

Be able to maintain regular, dependable attendance in the building.

Demonstrate the ability to work flexible schedules, including weekends and occasional evenings.

The George W. Bush Presidential Center is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit stationary at a desk and use computer equipment.

Position: Guest Services Representative (Part-Time)

FLSA Status: Non-Exempt

Reports to: Manager, Museum Operations

Department: Finance & Operations

Division: Museum Operations