Senior Desktop Engineer

PURPOSE * The Senior Desktop Engineer role will be responsible for the day-to-day management and support of SMC's physical endpoints.

This role will involve working with other IT teams to efficiently manage the full range of physical computers & mobile devices at SMC.

The senior desktop engineer uses a collection of management tools to ensure these computers are fully updated and patched.

The Senior Desktop Engineer ensures SMC's computers is running and available, delivering a reliable and effective end-user experience.

ESSENTIAL DUTIES * Provides support for current and future desktops, laptops and mobile devices * Serve as a point of escalation for end point compute environment (physical computers and mobile devices) * Lead regular patching and upgrading SMC's computers and mobile devices using device management tools to deliver packaging software packages & updates * Follow SMC IT security policies, procedures and, established standards * Adhere to SMC's IT change control (enablement) process * Lead continuous improvement efforts around the end point management and support processes * Lead the discovery of metrics to report on end point compute environment performance and effectiveness * Work with the Infrastructure and Operations teams supporting initiatives to automate processes * All other duties as assigned PHYSICAL DEMANDS / WORK ENVIRONMENT * Collaborative team environment in a shared workspace * Carry a company-provided phone & participate in on-call rotation * General office, computer room, warehouse, and factory areas * Off-hours work and travel as required * Sitting for long periods * Minimum lifting requirements of 25 pounds MINIMUM REQUIREMENTS * Associate degree in Computer Science / Information Technology or relevant work experience * 3+ years' experience in a technical support role * 3+ years of experience with Active Directory Group Policy, Windows Administration * Basic understanding ITSM Principles or ITIL4 Foundations certification * A+ and / or MCSA Certification is preferred * Experience using MECM/SCCM, Intune for managing deployments and device updates * Familiarity with other remote device management tools (Tanium, Beyond Trust) * Must have proficient knowledge of operating systems, network systems, and IT architecture * Excellent interpersonal communication skills For internal use only: IT001