Sevierville, TN - IT Support Technician II

Technician is required to work on the following retail specific devices:

Cash Register display/drawer/keyboard

Debit pin pad

Barcode Hand Scanner

Integrated Payment Terminal

Scanners

POS controller

Coin dispenser

Price verifiers

Thermal Printers (Zebra/Epson)

iOS Devices and Peripherals

Additional types of Support to be provided onsite:

Smart Hands:

Rack & Stack

Cable Management

Routers

Firewalls

Upgrades & Replacements

VMWare

WAP

SD-WAN

AVDE

RFID

Device Health Checks:

Regular Maintenance of Equipment

Cleaning of devices

Inventory

AVDE

Pending Incidents & Tasks

AVDE :

Smart Hands Support

Routine Maintenance

Basic Troubleshooting

LCD/Plasma Monitors

In Store Display repairs

Audio/Music on Hold

POS System Support: Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)

Peripheral Setup: Barcode scanners, label printers, signature pads, etc.

Store Opening/Closing IT Tasks: Ensuring systems are up at opening, and properly shut down or backed up at closing.

Kiosk / Self-Checkout Maintenance: Rebooting, replacing parts, or reporting faults.

Inventory Devices: Support for handheld scanners, tablets used for stock checks.

Wi-Fi Issues: First-level diagnosis if store devices can't connect to the wireless network.

Local Printer Support: Ensuring printers for receipts, reports, or labels function correctly.

Required Skills:

• Scanners

• BASIC

• Firewalls

• Routers

• iOS

• VMware

• Checks

• Music

• Retail

• Cash

• Troubleshooting

• Maintenance

• Management