Management Analyst

Salary : $57,311.54 - $80,236.30 Annually

Location : Bob Crane Community Center, OH

Job Type: Regular, Full-Time

Job Number: 00921

Department: Parks & Recreation

Opening Date: 09/12/2025

Closing Date: 10/12/2025 11:59 PM Eastern

Description

JOB RESPONSIBILITIES:

Under the supervision of the Parks Development & Arts Superintendent, this position conducts analytical services while serving as the administrative support for the Department's main office. Functions include analyzing performance indicators, identifying areas for improvement, developing data-driven recommendations to enhance parks and recreation services and operations and utilizing several software systems.

Examples of Duties

ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:

Conducts in-depth research on current trends within the recreation industry.

Evaluates the effectiveness of existing programs and services and recommends adjustments and/or new initiatives based on data and best practices.

Provides administrative support for the Department's main office responding to customer inquiries (phone, email, walk-in), coordinating responses with staff, processing transactions and related services.

Utilizes several technology software systems for transactions and processes related to parks, recreation, facility operations and project management.

Maintains accurate and up-to-date records of data related to parks, recreation programming and services.

Drafts clear and concise documents outlining proposed policies, ensuring alignment with industry standards and Department expectations.

Manages various projects related to Department planning and operations, coordinates activities, timelines and correspondence.

Supports efforts to communicate key initiatives, policies, and performance metrics.

Works with the Information Technology Department and vendors to ensure systems are effectively meeting operation needs.

Assists in the development, implementation, and management of parks and recreation programs, events and projects.

Interprets and applies relevant regulations and guidelines.

Prepares reports, presentations, and other materials to communicate program information and findings to staff, management and the public.

Responds to inquiries and complaints from the public regarding Department services.

Coordinates with other departments and stakeholders to ensure effectiveness of operations and thorough procedures.

Monitors program budgets and tracks expenses.

Assists in the development and implementation of Department policies and procedures.

Demonstrates regular and predictable attendance.

Meets all job safety requirements and all applicable Public Employee Risk and Reduction Program (PERRP) safety standards that pertain to essential functions.OTHER DUTIES AND RESPONSIBILITIES:

Performs other duties as required.

Typical Qualifications

QUALIFICATIONS:

Bachelor's Degree from an accredited college in a related field (Recreation Management, Public Administration, Business Administration) or equivalent experience and education and four (4) to five (5) years of recreation industry experience, which includes some experience interacting with high level officials and managers.

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment).

Knowledge of:

Applicable laws, regulations, City policies, procedures, and requirements including Ohio Ethics law and Public Records law.

Community center and Parks and Recreation principles and best practices.

Relevant policies, procedures and regulations.

Best Practices in Parks and Recreation.

Workplace Safety.

Facility Development Policies.

Data Compilation.

Records Management.

English Grammar and Spelling.Skills in:

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in data analysis software and tools.

Strong project management skills.

Proficiency in Microsoft Office, data visual tools and project management platforms.Ability to:

Interpret a variety of instructions in basic written, oral, picture, or schedule form.

Deal with problems involving several variables within a familiar context;

Define problems, collect data, establish facts, and draw conclusions.

Read, copy, and record figures accurately.

Calculate fractions, decimals, and percentages.

Complete routine forms.

Prepare routine correspondence.

Prepare accurate documentation.

Compile and prepare reports.

Respond to routine inquiries from public and/or officials.

Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural and lingual barriers, to be aware of verbal and nonverbal forms of communication and listen and adapt approach to fit audience.

Comprehend simple sentences with common vocabulary.

Understand a variety of written and/or verbal communications.

Arrange items in numerical or alphabetical order.

Sort items into categories according to established methods.

Maintain records according to established procedures.

Cooperate with co-workers.

Maintain confidentiality.

EQUIPMENT USED: The following are examples only and are not intended to be all inclusive.

Personal computers, computer software (e.g., Microsoft Office, several operating and data management systems); printer, copy machine, scanner, other standard business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

The employee has exposure to chemical compounds found in an office environment (e.g., toner, etc.); routinely required to stand, walk, stoop, kneel, crouch, or crawl on even and uneven surfaces; regularly required to lift, carry, push, or pull objects 20 lbs. or less.

Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work.

CITY VALUES:

Incumbent must model the following established city values: Teamwork/Collaboration, Integrity, Service, Leadership, Communication, Growth, Professionalism & Ethics.

The City of Upper Arlington offers an extensive benefits package. Benefits include:

Paid Leave: Vacation, Sick, Personal, Holidays, Bereavement

Health Insurance: Choice between Traditional PPO plan and High Deductible Plan with a Health Savings Account

Dental Insurance with Delta Dental of Ohio

Vision Insurance with Eyemed

Group Term Life Insurance with option to purchase supplemental coverage

Voluntary Pet Insurance

Service Credit Compensation

Deferred Compensation Savings Plans

Wellness Program

Employee Assistance Program

01

Do you have a bachelor's degree in Recreation Management, Business Administration, or the equivalent education and experience in a closely related field?

Yes

No

02

Do you have experience using data management, recreation, or project management software systems?

Yes

No

03

Please describe your experience conducting data analysis or performance measurement in a parks, recreation, or related setting.

04

This role requires interacting with the public, city officials, and internal staff. Please provide an example of how you have handled a complex inquiry or complaint from the public.

Required Question