Customer Care Specialist

NOW HIRING: Customer Care Specialist Location: Solon, OH Full-Time Up to $24/hr + Uncapped Commissions Be the Voice That Builds Trust-And Earns Big.

If you have a knack for turning conversations into meaningful connections-and those connections into real opportunities-this could be the role that takes you to the next level.

At The Third Estimate, we're more than a home improvement company.

Since 1996, we've been Northeast Ohio's trusted name for roofing, windows, siding, and more.

Now, we're looking for driven, customer-focused individuals to join our team as Customer Care Specialists-people who bring energy, empathy, and purpose to every interaction.

We are currently hiring for the following shift: 11:30 AM - 8:30 PM.

This position also requires participation in a Saturday rotation; when scheduled to work on a Saturday, the team member will receive an additional day off during the week.

What Makes This Role Stand Out?

Set Schedule with Flexibility * Rotating Saturdays-with a weekday off when you work one Earn More, Every Call * Hourly pay ($20-$24) plus commission * Upsell, cross-sell, and convert inquiries into income-no cap on your potential Join a Team That Feels Like Family * Collaborative, supportive, and driven by shared success * You'll be part of a crew that celebrates wins and lifts each other up What You'll Be Doing * Deliver top-tier service: Be the warm, knowledgeable voice customers trust * Upsell with confidence: Earn commission by matching customers with the right solutions * Master our offerings: Learn the ins and outs of our product lines to educate and serve * Collaborate to improve: Share insights, support your team, and help us level up What We're Looking For * 2+ years of customer service experience (outbound/sales a plus) * Tech-savvy with CRM and Microsoft Office experience * Detail-oriented, reliable, and ready to hit daily goals * High School Diploma or GED required If you're a people-person with a passion for service-and an eye on your income-this is your place to shine.

Why Join The Third Estimate?

Because at The Third Estimate, every call is a chance to grow.