Automotive Service Advisor

Description of the role:

The Automotive Service Advisor at Infiniti of Akron is responsible for providing exceptional customer service and knowledgeable advice to customers requiring automotive repairs and maintenance. This role requires strong communication skills, problem-solving abilities, and a deep understanding of automotive technology.

Responsibilities:

Greet customers and listen to their concerns regarding their vehicles

Perform initial vehicle inspections to accurately determine repair and maintenance needs

Provide detailed explanations of necessary repairs and the associated costs

Assist customers in scheduling appointments and prioritizing repairs

Coordinate with the service technicians to ensure timely completion of repairs

Keep accurate records of customer interactions and transactions

Maintain a high level of customer satisfaction by promptly addressing any concerns or issues

Requirements:

Prior experience in automotive service or a related field

Excellent customer service and communication skills

Strong knowledge of automotive systems and repairs

Ability to accurately diagnose mechanical issues and provide appropriate recommendations

Proficiency in using computerized systems for quoting and invoicing

Detail-oriented and organized with the ability to multitask

Valid driver's license

Benefits:

Competitive compensation package

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Opportunities for advancement within the company

About the Company:

Infiniti of Akron is a premier automotive dealership located in Akron, Ohio. With a reputation for exceptional customer service and top-quality vehicles, we are committed to providing an exceptional experience for both our customers and employees. We value teamwork, integrity, and a passion for excellence in all aspects of our business.