Intern - IT

Purpose Under general supervision of the IT Manager, the IT Intern provides assistance and troubleshooting for client problems with desktop hardware and peripherals, operating systems, LAN/WAN/VPN and telephone networks, etc.

Supports network operating systems including basic trouble-shooting of network operating problems, configuration issues at workstations, and physical network.

This includes a full range of technical support in areas of workstation hardware and software; workstation and peripheral equipment installation, maintenance and repair; network (voice and data) operations; and other computer-related issues.

Contributes to technical support consistent with service level agreements and coordinates the resolution of complex problems with vendors, technical staff, and users.

Example of Duties Prioritizes inbound support request tickets; responds to client questions and problems relating to computers, communications, and centralized applications; identifies problems; resolves issues for most common problems, escalating issues upward, if necessary.

Maintains accurate documentation of status and problem resolution, applicable hardware and/or software adds, changes, moves or deletes; updates documentation on technical issues.

Troubleshoot and resolves basic network issues such as login problems, password resets, and minimum requirements for functionality.

Identifies and resolves basic network configuration issues at the workstations, user or network resource issues, etc.

Installs, configures, and resolves basic hardware problems with standard computers, network and peripheral equipment.

Creates basic application packages using vendor-supplied installation routines, scripts, and some customization of settings.

Sets up user accounts, permissions, and passwords.

Supports and administers Google Apps.

Provides guidance to users on how to operate software and computer equipment, as well as provides training to users on established programs.

Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.

Performs continuous updates of core technology infrastructure.

Modifies and maintains system backup procedures.

Supports and configures cloud services.

Creates and maintains detailed technical documentation, change logs, and other material as needed.

Contributes to setting and achieving park district and IT strategic goals and objectives.

Performs special projects and related duties as required or assigned.

Qualifications Education/Experience: Students currently enrolled in an information technology or computer science certification program, or related college or university program, or recent graduates within two quarters/semesters.

Desired knowledge of CompTIA A +, CompTIA N+ and Windows 10 or 11 MCSA.

Demonstrated knowledge in an Enterprise Windows/MAC environment, including LAN/WAN/VPN networks.

Demonstrated experience with Google Apps, Microsoft Office, Active Directory, Chrome Browser, VMware, Chrome OS, IOS, Android, Linux, Windows Server, Windows 10, Windows 11 and MacOS.

Demonstrated experience in modifying systems and performing routine system maintenance.

Excellent skills in problem identification, problem resolution, detailed documentation, time management, interpersonal communications, and customer service.

Team-Oriented: Works on a team.

Outstanding customer service, communications and interpersonal skills.

Attendance: Being present at work is an essential function of the position.

Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others.

Communication occurs daily.

Mathematical Skills: Ability to calculate fractions, decimals and percentages; deal with non-verbal symbols in formulas, equations or graphs; proofread technical materials, recognize errors and make corrections.

Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things.

Licenses, Registrations: Possession of a valid Ohio driver license, and insurable by the Park District's insurance carrier.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear.

The employee is required to use hands and fingers to key data, use calculator, computer, file paperwork, etc.

Ability to operate standard office equipment in the performance of essential functions.

Ability to work at heights and in confined spaces while installing computer systems and cabling.

Ability to take the necessary precautions to work safely with electrical and electronic components.

Ability to move objects weighting above 15 lbs.

with the help of equipment/devices, on an infrequent basis.

Ability to lift up to 50 lbs.

manually or up to 100 lbs.

with mechanical assistance.

Work Environment: While performing the regular duties of this job, the employee regularly works in an office environment.

The employee is required to travel to parks throughout the District.

Any Additional Information: Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials.

Other Information The above Description represents the essential and most significant duties of this position.

It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

In addition to the job description, further information in performing duties is found in the Metro Parks' Rules & Regulations, Employee Policies/Handbook, and other departmental specific directives and procedures.

Work Hours: The typical work schedule is Monday - Friday from 8 am - 4:30 pm, however, the schedule may vary dependent upon the IT projects assigned and work hours may be adjusted to include evening, weekend, or holiday hours.

Drug & Alcohol Free Workplace: Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment.

Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities.

For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.

Supervision Received: IT Manager; additional guidance is provided through personnel policies, system procedure manuals, and department work practices.

Given: None FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.