French Fraud Activity Agent - Valencia

Fraud Activity Agent French & English Speaker (Full-Time, Valencia)

Join a dynamic team dedicated to protecting customer trust and ensuring operational integrity. As a Fraud Activity Agent, you'll play a key role in investigating suspicious activity, verifying documentation, and resolving cases with precision and empathy.

What You'll Do

Initiate and manage investigations on suspected fraud cases using internal tools and macros

Collect and verify customer documentation to confirm or dismiss fraud

Ensure timely follow-up and resolution within defined case timelines

Escalate or de-escalate tickets based on documentation status and procedural guidelines

Maintain accurate records and contribute to process improvements

What You Bring

Proficiency in French (bilingual or native) and advanced English

Strong interpersonal skills: active listening, empathy, adaptability

Experience in customer service and conflict resolution

Ability to troubleshoot complex issues and provide root-cause insights

Familiarity with CRM systems, parcel tracking tools, and OS-level topics (iOS, Android, Windows)

Initiative to lead improvements and support SLA optimization

Deep understanding of internal workflows and operational tools

Why You'll Love It Here

Full-time contract (39 hours/week) / Monday to Friday from 9am - 6pm

Office based in vibrant Valencia

Paid training and onboarding

Career development programs and specialized courses

Referral bonus for helping us grow the team

A diverse, inclusive, and people-first culture that values authenticity and growth

Even if you don't meet every requirement, we encourage you to apply. Were committed to finding the right fit and helping you thrive whether in this role or another opportunity within our team.