Medical Receptionist & Personal Assistant (Cardiologist)

Medical Receptionist & Personal Assistant (Cardiologist) - Bloemfontein

Our client, a Specialist Cardiologist based in Bloemfontein, is seeking to recruit an experienced medical receptionist & personal assistant. The ideal candidate must have experience within a medical specialist private practice as well as be very tech savvy.

Duties and Responsibilities:

Answering of all calls in a professional, courteous and efficient manner.

Take messages and ensure they are actioned by relevant person.

Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.

Managing the diary bookings for patient appointments efficiently, including any external healthcare providers (i.e., radiology, laboratory, physiotherapy & doctors).

Prepare the theatre list bookings and pre-authorisations.

Arranging the Anaesthetist and Assistant for surgeries.

Communicate billing policy to all new patients prior to their appointments.

Preparing all files for following days appointments.

Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.

Check that all patient details on file are still up to date and obtain new details if relevant.

Open accounts and capture all relevant information accurately on system for new patients.

Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.

Assist with obtaining patient results and related correspondence (lab results, radiology etc).

Ensuring patients get the relevant information and forms needed when they need to have any procedures, investigations and admissions.

Assist with pre-authorisation

Keeping track of cases where the doctor has assisted in surgeries.

Assist with doctors reports, thank you letters (where necessary).

Keeping track of pharmacy accounts and stock.

Accept money (cash or card) and receipting thereof.

Allocate patient payments.

Submit invoicing requests to the billing company.

Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.

Maintain all supplier contracts and agreements.

Assist the doctor with all office admin related tasks.

Qualification and Requirements:

Matric

At least 3 years' experience in a similar medical receptionist position is essential.

Experience with medical billing (in-rooms) is advantageous

Experience with theatre bookings is essential

Computer literate (MS Word, Excel, PDF creations & AI technology to streamline services

Experience with medical software will be advantageous (GoodX)

Afrikaans & English (verbal & written) is essential

Sesotho will be advantageous

Valid driver's license and own transport (will be required to travel between hospitals sometimes)

Skills and attributes:

Discreet

Strong interpersonal skills

Professional communication skills (Afrikaans & English / verbal & written)

Patient focused and empathetic

Friendly

Ability to work under pressure

Ability to work independently and unsupervised

Attention to detail

Organized

Ability to multitask

Dependable & reliable

Self-motivated (take initiative)

Well-presented and professional

Working hours:

Monday to Friday, 08h00 - 17h00

Over time as needed for emergency situations

Some Saturdays, to be arranged in advance

Start Date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.