Customer Support Specialist (German-speaking) Malta

We are looking for a German-speaking Customer Support Specialist to join our international team in Malta. If you are fluent in German and English, motivated to help people, and ready to build your career abroad, this opportunity is for you.

Responsibilities

Handle incoming customer requests via chat, email, and phone

Provide clear, professional, and empathetic assistance

Identify and resolve issues effectively, escalating when necessary

Maintain accurate records in the system

Collaborate with colleagues and contribute to a supportive team environment

Requirements

Fluent German (C1+) and good English (B2+)

Strong communication skills and customer-oriented mindset

Ability to work in shifts (including evenings, weekends, and holidays on rotation)

EU citizenship or valid work permit for Malta

Previous customer service experience is an advantage but not required

What We Offer

Competitive hourly pay

1st month: 5.60/hour

Months 26 (probation): 8.10/hour

After probation: 8.50/hour

Annual bonuses

KPI bonus up to 2,000/year (after probation)

German language bonus: 3,000/year

Benefits

Basic health insurance after 6 months

Career progression opportunities

Access to mobile schemes and gym packages

In-house canteen with healthy food options

Free on-site parking

Monthly company events and staff discounts in 50+ businesses

Selection process:

Initial screening call Second interview Job offer

Location: On-site in Malta.

If youre ready to take off in your career and join a supportive international team in the heart of Malta, apply today and start your journey with us!