Client services manager

Client Services Manager

Job Summary

We are seeking a motivated and experienced Client Services Manager to oversee our customer management activities and lead a dedicated team. The ideal candidate will possess strong interpersonal skills, the ability to manage stress in complex situations, and a knack for organization and planning. This role is to be filled as soon as possible (ASAP) and is open for local candidates only.

Key Responsibilities

Manage customer relationships to ensure satisfaction and retention.

Lead and mentor a team, fostering a positive and productive work environment.

Analyze data to monitor Key Performance Indicators (KPIs) and interpret performance indicators for continuous improvement.

Organize and distribute tasks effectively among team members.

Handle complex or conflicting situations with professionalism and tact.

Qualifications

Education: Bac+2/Bac+3 in a relevant field.

Experience:

Solid experience in customer management; experience in the same field is a plus.

Proven track record in team management.

Skills

Interpersonal Skills: Strong communication and relationship-building abilities.

Stress Management: Ability to navigate challenging situations calmly and effectively.

Organization and Planning: Excellent task management and distribution capabilities.

Data Analysis: Competence in monitoring and interpreting KPIs.

Language Requirements

Languages: Proficiency in French and English (C1) is a must.

Working Conditions

Schedule: 40 hours per week, with flexible hours between 7 AM and 10 AM and between 4 PM and 7:30 PM, Monday to Friday.

Contract: Permanent contract.

Benefits

Health insurance at 100% covered by the employer.

Internal mobility opportunities based on eligibility criteria.

Teleworking option available after 6 months of employment (up to 2 days per week).

Free shuttle service available for employees with predefined routes.

Limited parking spaces allocated by drawing lots on a quarterly basis.

If you are passionate about client services and have a proven ability to lead a team, we encourage you to apply for this exciting opportunity!