Service Delivery Project Coordinator (AU Telco)

Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.

Key Responsibilities:

Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.

Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.

Manage project communications and documentation using Halo PSA and other internal systems.

Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.

Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams

Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies

Prepare and distribute project status updates, reports, and meeting summaries

Assist the Project Manager in maintaining project compliance with internal standards and client SLAs

Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Qualifications & Experience:

Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).

Good understanding of service delivery workflow.

Strong communication skills for dealing with internal teams, vendors, and clients.

Organized, detail-oriented, and comfortable working with timelines and compliance.

Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided.

Bachelors degree in Project Management, Telecommunications, Business, or a related field.

Work Setup & Schedule:

Location: Alabang, Metro Manila, Philippines.

Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time