Business Analyst (Implementation)

Join us as an Implementation Engineer, where you’ll shape and customise cutting-edge insurance systems, collaborate with business and technical teams, and play a key role in delivering innovative solutions that improve customer and business outcomes.

As an Implementation Engineer, you’ll play a key role in setting up and maintaining insurance systems — configuring products, workflows, rules, and documents to match business requirements. You’ll collaborate closely with business analysts and developers, ensuring smooth integration, accurate system behaviour, and successful go-live. It’s a hands-on, problem-solving role that directly impacts how effectively the business delivers its insurance products and services.

Implementation Engineer – Insurance Systems

We are seeking an experienced Implementation Engineer to join our team and play a key role in deploying and maintaining complex insurance systems. In this role, you will configure and customise the Sapiens IDIT platform to support a wide range of insurance products, workflows, and compliance requirements.

You will be responsible for setting up products, workflows, documents, user roles, payment plans, and claims processes using IDIT setup wizards, while collaborating closely with Business Analysts to translate requirements into functional system configurations. The role also involves testing, managing promotions, supporting release pipelines, and resolving system defects.

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, or related field.

3–6 years’ experience in insurance systems implementation or systems integration.

Experience with platforms such as Sapiens, Guidewire, Duck Creek, Tial, or similar.

Hands-on experience with APIs (REST/SOAP), SQL, XML/JSON.

Knowledge & Skills

Solid understanding of short-term insurance products (motor, property, liability, commercial).

Familiarity with FSCA, POPIA, and compliance frameworks.

Strong communication and stakeholder management skills.

Analytical thinker with problem-solving ability.

Technical aptitude: application configuration, databases, business rules.

Team player, fast learner, and comfortable in dynamic project environments.

Duties / Responsibilities:

Configure and customise insurance products, workflows, and documents within the core system.

Set up product parameters (e.g. covers, underwriting rules, clauses).

Manage system security (roles, permissions, and hierarchies).

Configure workflows, escalations, and document templates.

Set up financial mappings (payment plans, GL codes, dunning steps).

Maintain system reference data and business rules.

Support integrations (APIs, data uploads, external services).

Conduct unit testing and promote configurations through environments (Dev ? SIT).

Analyse system defects and provide resolutions.

Collaborate with BAs on system setup workbooks and business requirements.

Work within release cycles, ensuring quality and compliance.

This is a techno-functional role that requires both business knowledge and technical expertise to ensure seamless system integration and customer satisfaction.

* In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form, you give PBT your consent

If you have not heard from us in two weeks, please note that you were unsuccessful for the role. However, we will keep your resume on file and reach out if any other suitable opportunity arises in the future.