Delegated Authority Manager

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Lloyd’s Insurance Company (LIC) are seeking to recruit a Delegated Authority Manager (DA Manager). Reporting to the Claims and Conduct Manager within the LIC Underwriting department, and working in partnership with oversight teams at the Corporation of Lloyd’s, the primary purpose of the LIC DA Manager as follows

Oversight – Responsible for managing oversight of LIC’s Coverholders,

Market Growth Facilitation – Supports market growth in collaboration with LIC and Lloyd’s business partners

Process Improvement – Drives improvements in the Delegated Authority space to make doing business with LIC/Lloyd’s as seamless as possible

Data Accuracy – Ensures all information in Delegated Authority systems is complete and up to date

Stakeholder Support – Provides clear guidance, information, and insight on DA-related topics to internal and external stakeholders, including facilitation and education

Data-Driven Market Improvement – Assesses available DA data from Coverholders to identify opportunities for market improvement

KPI – Assessing performance of the DA portfolio against Key Performance Indicators, and reporting on these

Contractual Frameworks – Develops and oversees the framework and contractual agreements for Coverholders acting on LIC’s behalf

Principal Accountabilities

Oversee and monitor the process of onboarding, initial registration, and de-registration of Coverholders

Reporting against LIC’s DA Key Performance Indicators within the LIC Underwriting Team, more broadly across LIC and within the Corporation & externally where required.

Monitor compliance of DA activities with LIC’s internal controls, raising all occurrences of non-compliance to the relevant internal and external departments at LIC and/or Lloyd’s.

Deal with market queries regarding doing business with LIC and Lloyd’s.

Develop, set, and implement the LIC Delegated Authority strategy, internally and externally, in line with LIC and Lloyd’s regional, short- and long-term priorities.

Assist Country Managers to manage local DA market development.

Create and demonstrate value to Lloyd’s Managing Agents, Brokers, and Coverholders by helping them develop their business in the region and understand their challenges.

Ensure that regulatory, LIC, Lloyd’s, and other requirements are implemented in a proportionate and consistent manner by all stakeholders (Managing Agents and Coverholders).

Report all Coverholder issues and breaches both internally and to external bodies (EEA and global regulators and LMA & LIIBA committees) and, where required, execute actions.

Monitor risk in the DA/Underwriting function.

Drive improved efficiency by adapting systems, processes, technology and data to improve productivity and support change within the team.

Skills, Knowledge and Experience

Detailed experience of the management of Delegated Authority & Coverholder business, with a particular focus on Lloyd’s market processes.

Able to work effectively with teams across multiple business areas and geographies

Experienced in managing relationships with senior stakeholders across the market, with regulators, and internally.

Skilled in advising on risk management practices and frameworks

Communicator with the ability to influence key stakeholders

Experienced in managing Delegated Authority operations within the EEA region

Sound understanding of the Lloyd’s market and international insurance operations

Grasp of relevant European insurance laws and regulatory frameworks

Knowledgeable in Delegated Authority, claims, outsourcing, conduct risk, and associated regulatory requirements

Well-versed in non-life insurance business, with a focus on large and corporate risks

Familiar with business process design and best practice principles

Capable of effectively managing the inherent risks of Delegated Authority and implementing appropriate controls

Skilled in reviewing performance and taking appropriate action

Although the role is based in Brussels we are open to candidates from other regions for eg London or any LIC EEA branch globally.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

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