MSP Automation Engineer

Key Responsibilities

Automation Development

Build and maintain automation workflows using Halo PSA, Datto RMM, Hudu, and other MSP tools.

Design and implement automation solutions for clients using n8n as the primary automation platform.

AI & LLM Integration

Utilize AI tools such as Microsoft Copilot, Claude, and others to enhance processes.

Work with Large Language Models (LLMs) to train, fine-tune, and create instruction sets.

Develop and deploy AI agents using Copilot Studio or similar platforms.

API Integrations

Design and implement integrations between systems using APIs to streamline workflows.

Consultancy

Provide expert advice and consultancy to clients on automation strategies and AI adoption.

Skills & Experience

Proven experience in MSP environments and familiarity with PSA/RMM tools.

Hands-on experience with n8n or similar automation platforms.

Strong understanding of AI tools, LLMs, and prompt engineering.

Experience with Microsoft Power Automate and related Power Platform tools.

Proficiency in API integrations and working with RESTful APIs.

Excellent problem-solving skills and ability to work independently in a remote setting.

Strong communication skills for client-facing consultancy.

Nice to Have

Experience with scripting languages (e.g., Python, JavaScript).

Familiarity with Copilot Studio or similar AI agent frameworks.

Knowledge of ITIL processes and best practices in MSP environments.