IT Analyst, Deskside Support

Work ScheduleStandard (Mon-Fri)

Environmental ConditionsOffice

Job Description

Roles & Responsibilities:

Provide in-house support for End Users;

IMAC Support;

Able to perform the following without direct involvement from manager, senior team member, or lead;

Provide resolutions for users for Corporate applications and hardware;

Support resolutions for business group applications;;

Incident and Request Queue management - Ticket creation/Categorization/Prioritization;

Sending critical issues to the relevant Support Group;

PC / Laptop installation, configuration(imaging) and Break fix handling;

Printer/Scanners maintenance and support;

Mobile device installation and configuration in accordance with company standard;

Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Global Service Desk).

Requirements:

Education:

Technician or Bachelor’s degree within IT with technical focus or equivalent;

ITIL certification is an advantage.

Experience:

3-5 years practical knowledge and working experience within IT Infrastructure area;

Experience and practical knowledge in PC management and desk side support;

Experience in validated/regulated environments is an advantage;

Experience in using Microsoft 365 platform products and Entra ID.

Knowledge, Skills, Abilities

Good written and verbal communication skills, in both Lithuanian and English;

Knowledge on operations/service delivery to provide excellent customer experience;

Ability to work in a team and provide input to solution;

Knowledge within Automation and how to use AI driven resolutions.

Ability to follow, update and edit KB articles in order to resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.

We offer:

The innovative environment of the rapidly growing international company. Energetic, diverse and highly motivated team;

Hard-working, driven and supportive working culture and outstanding development possibilities to increase your potential;

Opportunity to contribute to global organization and work with experts;

Personal and professional career opportunities in the field of high technology;

The possibility to go to/from work by free bus, 70% compensated lunch in the company canteen, we serve coffee/tea;

An incentive package of additional benefits (annual bonus for results, accident insurance, health insurance).

At Thermo Fisher Scientific, each one of our 120,000 extraordinary minds has a unique story to tell. Join us and

contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

CompensationThe monthly salary range estimated for this position based in Lithuania is €2 183,33–€3 270,83.

R-01329694