Endpoint Senior Engineer - Comprehensive Cancer Center

The Endpoint Senior Engineer plays a critical role in supporting the mission of advancing cancer research and patient care through robust, high-availability IT infrastructure. This role provides advanced, on-site and remote support for a wide range of technologies across Windows, macOS, and Linux platforms while ensuring compliance with cybersecurity, data integrity, and institutional IT policies across research labs, clinical environments, and data-intensive computing areas. The engineer will be deeply involved in deploying, maintaining, and securing computing environments used in high-throughput biological research, genomics, imaging, and patient data analytics. Operating within a dynamic, multi-disciplinary cancer research ecosystem, this position ensures end-to-end support for essential systems that power discovery, collaboration, and clinical translation.

Key Responsibilities

Provide high-level support for workstations running Windows, macOS, and Linux operating systems across laboratories, shared research facilities, administration areas, and specialized cancer research units.

Collaborate with researchers, clinicians, administrators and IT colleagues to ensure infrastructure aligns with evolving cancer research requirements including large data set analysis, high-performance computing, imaging, and genomics.

Serve as a liaison between central IT and laboratory end users, working on complex technical issues, recommending sustainable solutions, and documenting troubleshooting procedures.

Support network connectivity for high-throughput instruments, lab automation systems, and clinical research applications; coordinate with network engineering to resolve bandwidth or access issues.

Participate in the planning and execution of IT infrastructure projects supporting lab expansion, relocations, and technology refresh initiatives.

Maintain compliance with institutional security policies and external standards (HIPAA, NIST 800-171, ISO 27001), especially for environments processing PHI or research subject data.

Maintain strong awareness of compliance requirements including HIPAA, data retention policies, and cybersecurity best practices in research environments.

Mentor junior staff and students and support the development of standard operating procedures and knowledge-sharing practices within the field services team.

Provide advanced troubleshooting for field-deployed systems, including:

Domain integration

Certificate and keychain issues

Driver and hardware failures

OS patching and imaging

Configure and manage MDM platforms (e.g., SCCM, JAMF) and remote support tools (e.g., TeamViewer).

Work closely with researchers and IT architects to support secure deployments of high-performance computing (HPC), microscopy, sequencing, or AI-driven diagnostic tools.

Lead or assist in secure device deployments, migrations, decommissions, and lab buildouts or renovations.

Minimum Qualifications

Education

Bachelors degree in computer science, Information Technology, Engineering, or a related disciplineor equivalent combination of education and experience.

Experience

Minimum 4 years of relevant experience in IT field support.

Preferred: 612 years, including experience supporting diverse computing environments in academic, healthcare, or biomedical research settings.

Technical Proficiency

Advanced expertise in troubleshooting and maintaining Windows 10/11, macOS, and various Linux distributions.

Experience with lab-specific hardware and software (e.g.,Zeiss, Nikon, Vectra, EVOS,Leica, and Olympus microscopes and cameras;Thermo Fisher: Genexus, iBright, TAC; TapeStations, 2100 Expert, Nano Drop; Licor equipment and Image Studio software; Azure Sapphire, Cielo qPCR Machines, Kaluza, FlowJo, Setarious Incucyte equipment and software etc. ) and support of networked scientific equipment.

Proficiency with data analysis tools and languages such as Python and R for troubleshooting, reporting, and optimizing endpoint performance.

Expert Knowledge of Active Directory, group policy, secure shell (SSH), endpoint encryption, and remote support tools.

Familiarity with ITSM tools (e.g., ServiceNow), inventory and asset management using Workday, and patch/update practices across OS platforms.

Security: Hands-on experience with EDR tools (e.g., CrowdStrike, Defender DLP), vulnerability scanning, patch compliance, disk encryption, MFA, and group policy management.

Proficient in SCCM, JAMF, Active Directory, Group Policy, SSH, Bash/PowerShell scripting, and RDP/ARD.

Preferred Qualifications

Experience working in cancer research or healthcare IT environment.

Understanding of regulatory frameworks such as HIPAA, 21 CFR Part 11, and NIH/NCI compliance expectations.

Familiarity with support for virtualization technologies, container environments, or HPC clusters is a plus.

Key Competencies

Strong communication and interpersonal skills, with the ability to work effectively in interdisciplinary teams.

An analytical and problem-solving mindset; able to adapt quickly to evolving research and clinical priorities.

Self-motivated with demonstrated ability to lead initiatives and manage multiple priorities in a fast-paced setting.

Committed to supporting innovation and excellence in cancer research through responsive and resilient IT service delivery.

Function/Sub-Function: Information Technology/Endpoint Engineering

Career Band: Individual Contributor - Specialized

Career Level: S3