Service Manager V

**Position Overview** As an Operations Service Manager, you'll be responsible for managing the overall operations of the store.

You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

**A Day In The Life** - Positively communicate and demonstrate the company's Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.

- Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

- Coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism - Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures - Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers - Manages the overall execution of operations and receiving SOPS, including the continuous flow process - Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory - Assist in the management of other store operations areas as needed - Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning **You'll Come With** - 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization - Ability to work a flexible schedule; including early morning, nights, weekends, holidays - Ability to lift and move boxes weighing 50 lbs.

or more - Comfortable utilizing scheduling and reporting computer software - Travel required - as needed **Come join our team.

You're going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount.

Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.

Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our teams work hard and have fun together!

Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc.

is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

**Pay Range** $22.80 - $35.15 **Posting Number** R100779 **Location** Texas-Laredo **Address** 4500 San Bernardo Avenue, Suite A **Zip Code** 78041 **Pay Rate** Hourly **Career Site Category** Store Management **Position Category** Store Management **Job Type** Full-Time **Remote Type** In Office/On-site **Evergreen** No