Mortgage Direct Support Associate

Description 40 hours a week expected time, first shift, Monday thru Friday.

10 retail loan officers are having their queue move to the mortgage direct area so they will need help with reaching out to leads.

This department will be tasked with calling mortgage customers who have an adjustable rate coming up in the next 210 days.

They will see if they are interested in speaking to a loan officer to potentially refinance and then transfer the call to a LO.

These will be fairly scripted calls but must be professional and customer service focused.

They will leave voicemails if people don't answer and will be expected to make 100-150 calls/day.

This will be fairly repetitive work but a good opportunity for a foot in at HNB or experience for someone who has an interest in mortgage sales, etc...

JD FROM KEISHA: *Provides administrative and lead generation support for the Consumer Direct sales department by supporting mortgage loan officers.

*Builds a warm and effective rapport with clients and internal partners.

*Services customers by providing detailed information on specific accounts.

*Duties include outbound lead generation, document collection and maintenance, answering phones and indexing.

*Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures.

*Makes approximately 150 calls per day *Transfer potential customers to MLO for the purpose of obtaining an application with the end goal of a funded loan *Creates weekly report with updates on assigned files Skills Financial Services, phone, Customer support, Customer service, Loan, Computer, Mortgage, File, Paperless, Bachelor, Business, cold call Top Skills Details Financial Services,phone,Customer support,Customer service Additional Skills & Qualifications MUST: -Reliable (Must be committed to contract and good attendance) -Customer service mindset and good with customers (both internal and external) -Computer skills (Excel, Word, Spreadsheets) -High School Diploma -Communication skills - articulate to managers daily progress PLUS: -College Degree -Interest in sales/mortgage/banking Experience Level Entry Level Pay and Benefits The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH.

Application Deadline This position is anticipated to close on Sep 24, 2025.

h4>About TEKsystems: We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.