Bilingual Customer Service Representative

Join our team as a Bilingual Customer Service Representative in Austin, TX! We're here to support you in starting fresh and sharpening your clerical skills. Join our client's reputable call center and secure this outstanding opportunity today!

Pay: $16 per hour

Schedule: Monday - Friday, 10am-7pm, Full-Time

Key Responsibilities:

Handle inbound and outbound calls related to billing and payment inquiries.

Communicate effectively in both Spanish and English to assist a diverse customer base.

Accurately update customer accounts and log call details in the system.

Resolve customer issues while adhering to company policies and procedures.

Participate in training and follow-up coaching sessions to maintain quality standards.

Collaborate with team members and supervisors to meet daily and weekly performance goals.

Qualifications:

Fluent in Spanish and English (both written and verbal).

Previous call center, customer service, or billing experience preferred.

Strong communication, active listening, and problem-solving skills.

Ability to work in-office during scheduled hours and remain flexible for potential schedule changes.

Basic computer skills and ability to use call center software.

Employee Benefits:

We offer medical, dental, and vision insurance, life insurance, short-term disability, 401k plans, Earned Wage Access (access a portion of your earned wages before your payday), referral bonus potential, employee discount programs, unmatched professional development, and more.