Community Outreach Coordinator

Job Description

Job Summary:

The Community Outreach Coordinator will represent the Arista Recovery brand to the healthcare industry and consumer market and will execute community outreach/marketing projects/business development initiatives as directed by the Director of Business Development. They will focus on building census and creating sustainable community support.

Duties and Responsibilities:

Maintain consistent census at facility

Provide support to marketing, business development and admissions

Strengthen internal production of external communications

Establish new, long-term relationships with referral sources

Help create additional programs/services and help to oversee execution and implementation.

Proven ability to work independently as well as collaboratively with senior management, physicians, clinicians, admissions, and members of the business development team

Assist with creating and strengthening referral relationships

Markets Arista Recovery programs to professionals in an effective manner.

Returns telephone calls and answers emails concerning Arista Recovery business in a timely manner

Attends all scheduled meetings and conference calls in a timely manner.

Learns and familiarizes him/herself with all daily working procedures, including knowledge of all Arista Recovery Programs; knowledge of services provided by Arista Recovery and their network; use of cellular equipment; use of computer; submitting referrals; and coordinating admissions with referral sources and family members.

Develops working relationships with any and all professionals who have the ability to refer patients to Arista Recovery, including Hospitals, EAPs, private counselors, case workers, discharge planners, doctors, psychiatrists, psychologists, nurses, attorneys (DUI & Trust Fund), union/labor stewards, pastors/clergy, local governments, and any other potential referring partners.

Conducts quality presentations/In-services for agencies, hospital staff, discharge planners, and other groups as they are identified.

Daily reporting in Salesforce or equivalent CRM program

Consults and networks with other Arista Recovery consultants and employees in a professional way to enhance and improve the Arista Recovery work environment and learn different techniques, strategies, and approach.

Dresses professionally always, as dictated by customer/referral source and Arista Recovery Dress Code.

Adheres to all expense limitations and guidelines.

Submits monthly expenses via email no later than expected date provided by supervisor.

Submits original receipts for monthly expenses.

Works evenings and weekends as needed.

Engages in occasional overnight travel as needed.

Assist with organizing and planning onsite facility-specific events and tours

Organize CEU presentations and events and assist with facility specific conference registrations

Must identify local speaking opportunities, facilitate speaker submissions, and ensure presence at all local community events

Will adhere to all department key performance indicators (KPI).

Assist with coordination of alumni events and activities. Help build and maintain database. Assist with follow-up calls when needed.

Work in tandem with alumni coordinator to ensure maximum opt-ins to alumni group, participation in events and online reviews from patients, families, and referral sources

Build rapport with current patients while onsite

Consistent communication with Case Management / DOA/ Ops/ Clinical/ Medical

Family Weekend Attendance/participation

Flexible, adaptable, and eager to learn with the ability to work in a fast-paced environment

Ability to exercise professional judgment and discretion

Knowledge of treatment industry a plus

Effective use of Microsoft Office Suite and Salesforce

Excellent project management, organizational skills, strong interpersonal skills, writing skills, communication and presentation skills including the ability to effectively communicate cross-functionally with senior levels of management

Other duties as assigned

Education/Experience/Qualification:

Experience in business development, public relations, marketing, or relationship management preferred.

Minimum of 2 years of experience required.

Bachelor’s degree preferred.

Full-time